QI Field Services Director

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.


QI Field Services Director
Are you looking for meaningful work that uses the skills you’ve developed in human services, Quality Improvement, and/or Operations Management? As the Director of Quality Improvement Field Services, you will oversee the quality of services provided and drive initiatives to improve quality either state-wide, covering multiple service lines, or across a large population receiving services as well as independent contractors. You will support state operations initiatives in compliance with all relevant standards. You will also ensure continuity of care and collaborate with key clinical staff to assure that clinical expertise is available.
• Quality Improvement
◦ Represent the state on the QI leadership team and participate in state staff meetings
◦ Develop state-specific continuous quality improvement plans
◦ Provide technical assistance and subject matter expertise in regard to process improvement initiatives, with a focus on quality improvement
◦ Collaborate with Internal and External Partners:
▪ Implement and maintain systems and processes for effective communication with the state leadership team and QI staff to elicit feedback and disseminate information
▪ Maintain and foster relations with local government authorities; implement the regional strategy to foster relations with case managers and referral agents; participate in building relationships with local legislators and government officials; lobby on behalf of the individuals receiving services as appropriate
◦ Analyze data and proactively identify opportunities for improvement
◦ Partner with state leadership and the state QI team to develop and implement strategies toward improvement
• Risk Management
◦ Incident Management:
▪ Oversee the implementation of the incident management system according to the Incident Management Protocol
▪ Organize and manage monthly trended incident management system data to Operations for their review and action
▪ Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
▪ Oversee state quality enhancement and implementation plan, coordinating Network standards, licensing requirements and individuals supported needs Oversee regional incident reporting
▪ Oversee state implementation of incident management protocol; ensure timely incident reporting and corrective action; review trends; develop and implement responses
◦ Investigations:
▪ Conduct complex and high-level internal investigations
▪ Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect Implement the Network Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
• Compliance
◦ Compliance with Internal and External Standards:
▪ Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with standards, contractual obligations, state and federal regulations, and accreditation standards
▪ Support operations to develop corrective action plans in response to adverse actions that require Notification Protocol; verify the implementation of those plans
◦ Maintain licensing and compliance for regional services and supports; assure timely and accurate documentation; oversee regional implementation of the compliance plan; review correction orders and approve regional compliance plans
◦ Maintain regional compliance with Network and regulatory standards for clean, neat, and safe living and working environments; assure pleasant, age-appropriate, well-decorated home-like residential living environments; direct regional maintenance program
◦ Complete Network Performance Audits Policy/Procedure:
▪ Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with policies and protocols
▪ Provide technical assistance and direction in the development of corrective action plans for adverse actions per Network Notification Protocol and for other issues of noncompliance
• Clinical
◦ Ensure appropriate assessments for in