Head of General Management, Zelle, Executive Director

As an Executive Director and Head of General Management for Zelle within Chase, you will be responsible for overseeing the largest P2P network in the U.S. Your role will involve comprehensive management of Zelle, working closely with the product team, various internal departments, and external network partners to achieve Chase's business objectives. This position provides an opportunity to demonstrate your excellent communication skills, exceptional relationship-building capabilities, strategic problem-solving abilities, and empathetic leadership within a high-profile and high-performing team.

Zelle is the largest P2P network in the U.S. – serving millions of Chase customers every day and playing a critical role in helping them manage their financial lives. The successful candidate will join a high visibility and performing team and will be responsible for the general management of Zelle. The candidate will partner across the Zelle product team, multiple internal functions, and external network partners to deliver again Chase’s business goals/objectives.  The ideal candidate will be a strong communicator, excellent relationship builder, flexible in a fast-paced environment, strategic problem solver, and empathetic team leader.

Job Responsibilities: 
•    Interface directly with Early Warning Services (EWS) to advocate for Chase’s objectives, drive network-wide strategy, and manage vendor engagement for Zelle
•    Partner with operations, risk and product teams to drive holistic Zelle claims and customer support strategy
•    Collaborate with marketing teams to develop and execute Chase’s customer facing marketing strategy for Zelle
•    Maintain robust controls for Zelle across controls reporting, internal audit, regulatory inquiries, and new product enhancements
•    Refine and communicate Chase’s Zelle strategy to senior leadership, external regulators, press, and policymakers
•    Build strong stakeholder relationships and influence to partners to remove blockers for the team while establishing a culture of collaboration, execution, and inclusiveness
•    Analyze internal data, monitor market trends, and conduct competitive analysis to identify opportunities for process improvement or product differentiation

Required qualifications, capabilities and skills:
•    10+ years of relevant general management, strategy, consulting, or product management experience with 3+ years of people management experience
•    8+ years industry experience in payments, banking, or financial services
•    Ability to build relationships and influence stakeholders at all levels
•    Team player with great interpersonal and leadership skills 
•    Strong written/verbal communication skills and executive presentation skills
•    Calm under high pressure and tight delivery timelines
•    Bachelor’s degree required;

Preferred qualifications, capabilities and skills:

• Advanced Degree Preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our