Sr. Service Agreements Representative

Alternate Locations: Work from Home

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74385

 

The Role at a Glance

We are excited to bring on a Senior Service Agreements Representative to join our member service team, supporting the Retirement Plan Services business in a work from home environment. 

 

Background Details

As Senior Service Agreements Representative, you will be responsible for resolving issues on Service Level Agreements verbiage and process amendments as required. You will provide a thorough understanding of Service Level Agreements by assisting with escalated issues with internal and external stakeholders. Additionally, you will perform and deliver on routine and exceedingly non-routine assignments independently and in accordance with established procedures and guidelines.  If this sounds like a role for you, please read on!

What you'll be doing

• You will provide customer service to internal and external stakeholders, recognizing what needs to be done to meet stakeholder needs while demonstrating flexibility and responsiveness for both routine and non-routine work. You will also provide detailed verbal and written responses to unique and diverse inquiries from stakeholders without supervision.
• You will act as a point of contact for escalated issues coming into their workgroup to provide resolution. You will perform a diverse range of tasks/transactions related to common programs and services by applying expanded, senior level knowledge obtained in the role in increasingly more complex situations. 
• You will share knowledge and information and/or enable less experienced team members to perform their assignments. 
• You will serve as a subject matter expert and/or lead on assigned projects with the team and area. You will support and promote change management and/or departmental enterprise initiatives.

What we’re looking for

Must-have experience (Required):

• High School Diploma or GED or minimum Associate degree in lieu of required experience.
• 3-5+ Years of experience that aligns with the responsibilities for this position.
• Effective, strong written and verbal communication skills. 
• Ability to maneuver through multiple systems/databases/platforms/software. 
• Ability to be adaptable/flexible as business needs change. 

 

Nice-to have Experience (Preferred):  

• Research and data entry experience in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 
• Legal background and knowledge of legal documents. 

Application Deadline

Applications for this position will be accepted through March 31, 2025, subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

The pay range for this position is $25.51 - $34.01 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package