Senior Salesforce Developer, Customer Support Systems

Ready to be a Titan?

What you'll do:

• Design and develop comprehensive solutions on Salesforce (and integrated applications ) to support the entire customer lifecycle, focusing on key areas like onboarding, adoption, retention, and renewal management. 

• Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC. 

• Build and maintain seamless integrations between Salesforce and other Customer Success platforms(e.g. Gainsight, Vitally), ensuring accurate and efficient data flow. 

• Develop and implement automated workflows and processes to streamline Customer Success activities and improve operational efficiency. 

• Enhance existing Customer Success processes through innovative technical solutions, driving scalability and improved outcomes.

• Collaborate closely with Product Analysts, users, and other engineers throughout all project phases, from design and development to testing and deployment.

• Provide ongoing support and maintenance for the Salesforce instance and connected applications, ensuring optimal performance and addressing evolving requirements.

• Ensure data quality and integrity across all Customer Success tools and the Salesforce platform, providing valuable customer insights.

• Maintain a flexible and proactive approach to adapt to changing project requirements and effectively contribute to the team's success. 

• Preferred: Leverage AI-powered solutions to enhance customer interactions, such as chatbots for initial support, predictive analytics for proactive customer outreach, and sentiment analysis for improved customer understanding.

What you'll need:

• BS/BA degree or equivalent experience

• Deep knowledge of Salesforce Service Cloud and Sales Cloud, particularly features supporting customer lifecycle management.

• 5+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX

• Solid software design, coding, testing, maintenance and debugging skills on the Salesforce CRM platform.

• Expertise in CI/CD tools like Autorabit, Github, Bitbucket, Jenkins, and ANT

• Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred).

• Strong understanding of Managed Packages, OAUTH2, Caching, Future calls, outlook integration, open CTI and salesforce features.

• Experience designing integration frameworks between Salesforce  and external systems and portals using standard connectors or APIs.

• Hands-on experience with core CSM focused platforms like Gainsight, Vitally, or similar, including implementation and customization.

• Experience with customer engagement tracking and automation tools (e.g. Salesloft)

• Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation.

• Strong background in developing customer-centric solutions and integrations

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.

• Experience with integrating Salesforce and Customer Success platforms with other applications required (e.g., TalkDesk, Gong, ticketing systems like Zendesk or Freshdesk).

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.