Patient Service Specialist - Endocrinology

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist - Endocrinology

                        

Location

Stow

                    

Facility

Health and Wellness Stow

                     

Department

Endocrinology-Cleveland Clinic Akron General

                      

Job Code

AK1356

                     

Shift

Days

                       

Schedule

7:30am-4:00pm/8:00am-4:30pm

                       

Job Summary

                         

Job Details

Serving the needs of Stow and the surrounding communities, Cleveland Clinic Stow Health and Wellness Center provides various specialty services and programs, including Cardiac Rehabilitation, Cancer Care, Sports Medicine and Rheumatology. Here, you can join our family of caregivers dedicated to facilitating an exceptional patient experience while building a meaningful career at one of the most respected healthcare organizations in the world.  

Cleveland Clinic Akron General's endocrinologists are specially trained to recognize and treat conditions and diseases affecting the body’s glands. The endocrine system is a complex system of glands, which are organs that make hormones. Hormones control reproduction, metabolism, growth and development, and also help provide the proper amount of energy and nutrition your body needs to function. As a Patient Service Specialist, you will provide comprehensive, proactive and “Patient First” customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It’s vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance.

A caregiver in this role works days from 7:30 a.m. – 4:00 p.m. or 8:00 a.m. – 4:30 p.m.

A caregiver who excels in this role will:

• Investigate, triage, and resolve patient issues using the established HEART Model.

• Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.

• Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.

• Enter and maintain confidential and accurate patient information.

• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.

• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

• Generate staff provider reschedules and relay staff messaging.

• Perform screening and scheduling of interpreter services.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED

• Two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree. 

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Strong customer service background

• Computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Persona