Operations Associate

Job Description

The Operations Associate handles assigned daily, weekly, or monthly tasks related to ACH Processing.  Incumbent must comply with Bank’s policy, procedures, and Federal regulations for handling exception and dispute items.  Hours are 11:30 AM  -  8:00 PM
 RESPONSIBILITIES:
•    Process electronic payment disputes for bank customers within stated SLA and Regulatory time frames.
•    Meet strict daily deadlines for review and/or approval of suspended ACH Origination batches.
•    Review over limit activity for ACH Origination clients and prepare documentation for management approval in a timely manner.  
•    Research ACH items, missing payments, and other discrepancies when requested by internal staff.
•    Communicate with other financial intuitions for both outgoing and receiving request of various nature.
•    Demonstrate ability to communicate clearly and concisely with upper management.
•    Ability and willingness to learn NACHA rules.
•    Cross-training of other duties within the department as assigned.
•    Research and clearing of Deposit Corrections.
 

Qualifications

• High School diploma or equivalent;
• Proficiency in Microsoft Office Products (Excel, Word, Access)
• Excellent communication and organizational skills;
• Ability to multi-task and be detail oriented
• Ability to work in a fast paced environment.

 

Essential Functions:

 

•    High School diploma or equivalent;
•    Proficiency in Microsoft Office Products (Excel, Word, Access)
•    Excellent communication and organizational skills;
•    Ability to multi-task and be detail oriented
•    Ability to work in a fast paced environment.
 
ESSENTIAL FUNCTIONS: 
•    Sitting or standing for extended periods of time.
•    Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
•    Ability to converse and exchange information with all levels of staff within organization.
•    Ability to observe, perceive, identify, and translate data

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.