Senior Team Leader - IT Service Enablement

Overview

We are seeking a Senior Team Leader - IT Service Enablement, to build and lead a team of product owners and business analysts as they deliver technical capabilities to support Chick-fil-A's International restaurants (entities) and vertical business lines (such as Chick-fil-A Supply, Inc.).

 

As the leader of the team, you will have the opportunity to partner with the Digital Transformation and Technology (DTT) teams and external vendors to craft solutions for these entities, advise on best practices, and prioritize requirements and requests to ensure that common needs such as HR technology and technical support are met for these entities.

 

This role is based in Atlanta, GA. For candidates that do not live in the Atlanta Metropolitan area, Chick-fil-A offers a full relocation policy.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Leadership and Team Management:

• Foster a collaborative, innovative, and results-driven work environment.
• Conduct performance reviews, set objectives, and facilitate professional development and training opportunities for team members.
• Recruit, educate, and guide a high-caliber team, nurturing an ethos of continuous learning and enhancement.
• Lead by example to instill a culture of growth, trust, and transparent communication.

Strategic Partnership and Collaboration:

• Serve as a key liaison between entities and DTT teams and external vendors.
• Facilitate communication and collaboration to ensure that technology solutions meet business needs.
• Build and maintain strong relationships with stakeholders to understand their needs and challenges.

Solution Development and Innovation:

• Lead the team in crafting innovative solutions for a variety of stakeholders, including HR technology and technical support needs.
• Ensure the implementation of best practices in technology and business analysis.
• Stay informed of emerging technologies and industry trends to drive continuous improvement.

Project Management and Delivery:

• Oversee the planning, execution, and delivery of projects, ensuring they meet quality standards, timelines, and budget constraints.
• Prioritize requirements and requests, balancing resources and needs across multiple business lines.
• Manage risks and resolve issues that affect project scope, quality, and timelines.

Stakeholder Engagement and Requirements Management:

• Act as a primary point of contact for stakeholders to gather and analyze their requirements.
• Ensure that the team effectively translates business needs into functional specifications and actionable tasks.
• Facilitate regular stakeholder meetings to review project progress, discuss feedback, and adjust priorities as necessary.

Quality Assurance and Compliance:

• Ensure that all solutions adhere to regulatory standards and company policies.
• Implement quality assurance processes to maintain high standards in deliverables.

Reporting, Documentation, and Roadmap Development:

• Provide regular reports to senior management on project status, challenges, and achievements.
• Regularly report on the progress against team goals and objectives, highlighting achievements and areas for improvement.
• Develop and maintain a strategic roadmap, outlining planned projects and initiatives.
• Ensure this roadmap is communicated clearly to stakeholders and updated regularly to reflect any changes in strategy or priorities.
• Ensure comprehensive documentation is maintained for all projects and solutions.

 

Minimum Qualifications

• Experience as a technical player/coach committed to continuous improvement and excellence
• Knowledge of current technology trends and best practices

Preferred Qualifications

• Ability to think strategically and translate business needs into practical solutions
• Experience leading a team of Product Owners and Business Analyst
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to navigate through challenging situations, ensuring all parties are treated with honor, dignity, and respect

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelors Degree

Major/Concentration

Computer Sc