Lead, Allied Clinical Staffing Recruiter

Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we are looking for:

A successful Allied Advocate Lead manages a team of Allied Advocates while also keeping a small book of working staff themselves.  The Lead’s goal is to increase the number of active working clinicians placed by their team.  The Lead is responsible for coaching, mentoring, and performance managing their team, while also collecting and sharing feedback from their team with cross-functional stakeholders.  

Your responsibilities:

• Oversee day-to-day for their team members to ensure team members are hitting their goals and KPIs
• Evaluate team’s performance and provide feedback  and support to help team members improve and grow
• Act as a liaison between the team and upper management or other departments to plan and improve performance, and remove barriers 
• Facilitate clear and open communication within the team and ensure that information is disseminated effectively.
•  Identify and address challenges or obstacles within workflows that may impact the team's performance. Develop and implement solutions to overcome these issues.
• Foster a positive and motivating work environment. Recognize and celebrate team achievements and provide support to keep morale high.
• Maintain expert-level knowledge of Advocate workflows, talk tracks, processes, and policies and be highly proficient with all of Trusted’s tools

Who you are:

• Effective Communication: Acts as a source of context and information; proactively disseminates knowledge, insights, and updates. Delivers even highly complex information in a polished, precise, and compelling manner.
• Decision Making: Takes smart, independent action in urgent and non-routine situations; makes skillful decisions about their own work when facing unfamiliar problems in challenging circumstances. Operates with a clear understanding of when to act independently (Type 2 decisions within their domain) and when to escalate for others’ involvement (Type 1 decisions with greater complexity, implementation risk and irreversibility).
• Strategic Planning & Goal Achievement: Plans work to complete as efficiently and effectively as possible; demonstrates tenacity when faced with challenging tasks. Clarifies prioritization (e.g., OKRs, KPIs, RAIC) to ensure critical, highly important work is given attention needed to meet commitments.
• Builds Great Teams: Helps hold the team accountable to a high performance bar by frequently giving high quality feedback (SBI) and coaching to team members.
• Inspires Meaningful Work: Creates a strong sense of camaraderie, by demonstrating inclusive behavior in  meetings or informal get togethers. Supports collaboration and coordination by sharing resources, experience and expertise to benefit others.
• Resilience & Ability to Scale: Recovers from setbacks and adversity; understands how to rest and restore as needed and supports others to do so as well. Exemplifies flexibility and resourcefulness; responds deftly to a diverse array of changing