Operations and Client Relations Coordinator

This is a remote position.

We’re Level, a fast-moving and fast-growing US-based company connecting work-from-home Filipinos (Virtual Assistants) with our clients located in the US. In the past few years, our company has seen rapid and exponential growth. We attribute this growth to how we focus on employee satisfaction as our priority, which in turn leads to satisfied clients. 

We are seeking an organized and proactive Operations and Client Relations Coordinator to join our team. In this role, you'll handle key administrative tasks such as managing billing processes, client onboarding, and health benefits coordination. Additionally, you'll engage with potential clients on social media and contribute to business growth.

• Review, submit, and track new enrollee paperwork.
  

• Verify billing statements and process payments.
  

• Set up billing for new clients.
  

• Act as the point of contact with the HMO provider.
  

• Document existing processes (SOPs) and develop new ones.
  

• Perform basic financial tasks like bank reconciliation.
  

• Provide general administrative support.
  

• Act as the point of contact with the HMO provider.
  

• Respond to client inquiries about services and benefits.
  

• Engage with potential clients on social media and generate leads.
  

• Organized and detail-oriented.
  

• Strong communication skills.
  

• Proficient with social media.
  

• Experience with billing and basic financial tasks is a plus.
  

• Able to work independently in a startup environment.
  

• Zoho One
  

• Zoho Invoice
  

• Google Workspace

• Slack
  

• Trello
  

• Life Insurance worth Php100k
  

• Comprehensive Health Coverage for you and your dependent - not just an allowance! Plus option to have additional dependents at cost
  

• 10 paid company holidays off annually
  

• Unlimited personal paid time off
  

• Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you don't have to!)
  

• Immediate hiring process to start as soon as possible
  

Requirements

If you're a proactive team player with strong communication skills, and comfortable working independently in a startup environment, we want to hear from you!