Director of Operations – Dedicated Client

Overview

Company Overview:

 

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

 

Job Description:

Job Description

Allied Universal® is hiring a Director of Operations. As the Director of Operations for a dedicated client account with multiple locations, you will lead a team of onsite Account Managers to ensure consistent service excellence and client satisfaction across all sites. Your leadership will drive the performance of Security Professionals through strong employee engagement, strategic oversight, and alignment with our iCARE Leadership model. By cultivating a unified approach across all locations, you will help our client achieve a secure, compliant, and professional environment while building a high-performing team culture that makes Allied Universal an employer of choice.

 

RESPONSIBILITIES:

 

Dedicated Client Leadership & Multi-Site Operational Excellence

• Lead and mentor a team of Account Managers exclusively assigned to a single, high-profile client with a multi-location footprint. Provide strategic guidance, coaching, and recognition while fostering a culture of accountability and professional growth across all sites.
• Cultivate a strong, collaborative partnership with the client’s leadership team by gaining a deep understanding of their evolving security needs, priorities, and organizational culture. Serve as the key point of contact to ensure ongoing alignment and satisfaction.
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify site-specific and enterprise-level security risks, and develop customized protocols, training initiatives, and emergency response plans to enhance readiness and resilience across the client's locations
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

 

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with leadership to drive organic business growth within existing client operations

 

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

 

 

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
• Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
• High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
• Minimum of two (2) years of experience driving operational goals and metrics
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic u