DCEO Operations Manager, DC Communities

Are you ready to join Earth's most customer-centric company and become part of a team that supports the operations of the world's most powerful data centers? As a member of Amazon's Data Center Engineering Operations team, you'll play a crucial role in maintaining and operating our critical infrastructure systems to ensure they are prepared for any situation.

At AWS, we boast the largest cloud computing portfolio globally, and as an Amazonian, you'll have the opportunity to work in sophisticated, safe, and secure data centers. Our Operations Managers contribute to maintaining this high standard by collaborating with brilliant minds from across the globe.

We have a strong commitment to learning and evolving, which has helped establish us as industry leaders. By working hard, having fun, and making history, you'll be able to contribute to our ongoing success. Additionally, at Amazon, we value diversity and inclusivity in the workplace. We believe that diverse leadership and unique perspectives are essential to our organization's growth. We encourage talented individuals from all backgrounds, genders, and races, who possess strong leadership principles and excel in operational and people management, to apply.

As an Amazon employee, you'll enjoy more than just collaborating with great people on exciting projects. Our benefits package is designed to support the needs of our diverse workforce and their families at every stage of life and career. We are committed to hiring, developing, and retaining exceptional talent by offering competitive compensation, comprehensive benefits, numerous perks, and ample opportunities for career advancement.

At Amazon, we invest in our employees' careers and lives. Our robust mentorship program, ongoing coaching and training, and cross-training opportunities are just a few examples of the resources available to support your career growth and development as an Amazon associate.

Key job responsibilities
• Foster cross-functional collaboration by working closely with HR, finance, procurement, and other teams to ensure smooth operations, facility functioning, and resource management, while promoting diversity and inclusion within the organization.
• Develop and manage budgets, allocating resources efficiently, controlling costs, and optimizing spending while meeting operational, facility, and regulatory requirements, with a focus on creating an inclusive and diverse environment.
• Monitor and assess performance metrics related to operational efficiency, productivity, quality, and customer satisfaction to ensure goals and objectives are met. Identify opportunities for improvement and implement best practices for continuous improvement.
• Supervise and coordinate the activities of staff members involved in operations, including hiring, training, scheduling, performance management, and career development, emphasizing diversity, equity, and inclusion in all aspects of team management.
• Oversee all aspects of the data center's critical physical infrastructure, ensuring high-quality work without impacting customers. Coordinate with third-party vendors, ensuring adherence to contracted service level agreements (SLAs), while promoting supplier diversity and inclusive business practices.
• Develop plans, procedures, and protocols for emergency preparedness, business continuity, and handling crises, and other emergencies, with a focus on ensuring the safety and well-being of all individuals, including underrepresented groups.
• Routinely operate as the after-hours on-call Operational Manager for the data centers in the region, managing issue investigation, mitigation, and recovery in a diverse and inclusive manner. 

A day in the life
As the Operations Manager, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment.

• Manage teams of 24x7 engineering technicians: Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices.
• Effectively and efficiently manage operations budget: Monitor and control expenditures, ensure optimal resource allocation.
• Engage in improvement projects: Drive projects from conception to completion, collaborate with support teams.
• Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs).
• Communicate complex technical in