Benefits Enrollment Specialist (Hybrid)

About Sheridan Benefits, A Division of Patriot Growth Insurance Services: Sheridan Benefits is a dynamic, full-service independent insurance agency, established in 2005 and based in vibrant Buffalo, NY. We specialize in providing comprehensive Benefit consulting, integrated Payroll, HR, Compliance services, and cutting-edge technology solutions to a diverse clientele—from small family-owned businesses to large national corporations. Our dedicated team also assists individuals with health insurance and Medicare needs. At Sheridan Benefits, we prioritize customer satisfaction and retention, and our commitment to excellence is reflected in everything we do. As a proud partner agency of Patriot Growth Insurance Services, we offer exciting opportunities for professional growth and collaboration in the dynamic insurance industry.

Position Overview: We are seeking a dedicated and detail-oriented Benefits Enrollment Specialist to join our team. This role is fully focused on building out and renewing Employee Navigator (EN) systems. This individual will guide our broker clients through critical phases of their customer journey and share their expertise to help all users become proficient with the Employee Navigator platform. If you are a proactive problem-solver with a passion for technology and client support, we encourage you to apply for this exciting opportunity to grow with our team!

Work Arrangement: This is a full-time position with a hybrid work arrangement reporting to our office based in Williamsville, NY.

Professional Responsibilities:

• Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals.
• Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software.
• Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution.
• Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency.
• Process eligibility updates with our carrier partners timely and accurately.
• Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN.
• Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies.

Qualifications and Requirements:

• 1-3 years of Employee Navigator system experience
• 1-3 years in a consultative support role, with a track record of helping clients resolve complex issues, particularly in employee benefits.
• Life, Accident, and Health license preferred but not required.
• Strong computer skills and technical knowledge, particularly in Employee Navigator
• Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving.
• Strong organizational skills to manage and prioritize customer inquiries effectively.
• Ability to q