Sr Guest Exp Mgr-Banquets

Job Posting Title:

Sr Guest Exp Mgr-Banquets

Req ID:

10099078

Job Description:

About the Role & Team

The Sr. Guest Experience Manager, Banquets is responsible for delivering a premium banquet dining experience by leading a dedicated employee through active stage management during the operating day ensuring efficient and safe operations, driving the Guest experience, increasing employee engagement, and safeguarding our brand. In this role, you will ensure a high level of Food and Beverage product, service, safety, and sanitation. Improve Guest service standards; Recognize/coach employee behaviors; Manage the business and financials.

This position reports to the Mgr-Banquets.

This is a Full-Time role.

What You Will Do

• Responsible for leading and managing cast in the Banquet/Catering department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.

• Demonstrate commitment to excellence and working in the operation daily, which includes interacting with Guests and Employees and resolving any issues

• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving client/guest satisfaction.

• Maintain a positive demeanor and strong employee focus to inspire, engage, mentor and develop a diverse and hard-working team

• Influence and Empower peers to deliver a world-class experience to guests and clients

• Recognize employees and hold them accountable for delivering excellence with the Five Keys: safety, courtesy, inclusion, show, and efficiency. Be a teacher and developer, take a sincere interest in the Cast, and be vested in their success

• A strong advocate for change, inclusion, innovation and continuous improvement

• Exceed Guest/Client expectations that yield results and positive Guest feedback

• Partner closely and collaborate with other leadership teams due to shared Cast base.

• Serve as a functional/subject matter expert of the operation.

• Partner with clients to complete Banquet Event Orders to the highest standards

• Participate in departmental meetings and communicate relevant information to employees

• Participate and provide operational perspective in project planning and LOB departmental meetings.

• Make balanced day-to-day operational decisions that benefit Guests, employees, and the demands of the business

• Serve as a change agent, taking calculated risks to integrate processes, removing barriers, and aligning performance goals. Influence key partners and employees to ensure the execution of strategic plans.

• Lead daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results

• Support local projects and monitor any potential impacts on the Guest and employee experience

• Ensures all dining facilities and employees align with food handling and safety guidelines

• Supports the execution of event logistics for all events

• Competency and understanding of California Alcoholic Beverage Laws and regulations

• Strong understanding of union environment, union rules, and compliance

• Leverage Technology to enhance the banquet experience for guests/clients and employees

• Translate and integrate the vision and strategies into tactical operating plans focused on innovation and continuous process improvements. Plans should drive enhanced Guest, employee, and financial results across all lines of business, taking into account the current competitive environment and growing expectations of our Guests and employees.

• Ensure accuracy payment of gratuity to employee

• Maintains a strong working relationship with guests/clients, hotel partners, and vendors

Required Qualifications & Skills

• Minimum 2 years of leadership/managerial experience, demonstrating professionalism and maturity

• Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making

• Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict

• Strong analytical skills, experienced with POS systems.

• Ability to effectively work independently as well as with teams

• Demonstrated operational guest service experience and guest service skills

• Demonstrated ability to handle confidential information

• Demonstrated strong organization, multi-tasking, prioritiz