Field Frac Supervisor (Wellhead)

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About SPM Oil & Gas  

SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership.   Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

We are currently seeking a Field Frac Supervisor (Wellhead) located in Midland, Texas. This role directs all activities for technical field service programs including product installation, trouble-shooting, maintenance, repair, customization of fracking equipment such as frac stacks and zipper manifolds. The majority of the selected candidates time will be spent in a field setting.

This position is eligible for extra shift premium for work done on weekends or working additional shifts. On Call Periods will be required.

What You Will Do:

• Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization.
• Directs, motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.
• Drives the development of work plans, schedules and evaluation criteria for field service activities, projects and personnel.

What You Have: 

• Ability to operate a company owned vehicle.
• Have a clean driving record, which generally means: 
  • No more than (2) moving violations within the last 12 months.  
  • No more than three (3) moving violations in the past three (3) years. 

Top Candidates Will Have:

• Strong knowledge of hydraulic fracking operations, including expertise in stack and zipper procedures, as well as comprehensive experience in overall fracking field operations.
• Experience managing a team of employees in a field based role including managing time sheets, scheduling employees and job workload.
• Knowledge of EHS performance and DOT regulations.
   

What You Have – Skills, Knowledge, & Experiences:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:

• Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Basic Understanding:

• Cites personal experiences of receiving excellent customer service.
• Describes examples of poor, mediocre, and excellent service.
• Explains how managing customer perceptions and expectations enhances customer service.
• Describes several important business benefits of providing high quality service.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding:

• Explains characteristics and steps in an effective decision-making process.
• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumb