Branch Manager - Golden Pacific Bank

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. 

The Branch Manager is responsible for providing superior customer service to both internal and external customers.  Develop and execute sales goals that are aligned with Golden Pacific Bank’s overall strategic plan, increasing Business Banking relationships and achieving revenue production from both new and existing deposit and loan generations.  Maintain a motivating environment for staff through coaching, performance development and training.  Ensures branch operations adhere to bank policies and procedures, operational efficiencies, successful audits and mitigating loss exposure.

Responsibilities:

• Responsible for the management and profitable growth of the branch. This may be accomplished through active calling efforts and referrals from existing customers, providing the Bank exemplary level of service, identifying and promoting solutions to client needs, and maintaining operational integrity. Understands the benefits of building relationships with clients that may include various Golden Pacific Bank internal business partners and their services and products, as appropriate. Responsible for hiring, developing, coaching, and motivating branch staff.  May be called upon to act on behalf of the Bank in public relations activities.

• Manage branch activity by providing staff with necessary information and resources to maximize performance, including training of staff personnel. 

• Handle day-to-day operations of a branch including resolution of customer problems or inquiries.

• Control expenses of the branch.

• Conduct interviews and performance reviews with assigned staff; provide counseling and assistance as needed.  Maintain adequate staffing for retail banking operations.

• Position requires compliance with all Federal and State law.  The employee will complete required training and will be accountable for compliance with all Federal and State laws related to their job description.

• Represent Golden Pacific Bank with a high level of integrity and professionalism.

• Adhere to bank policies and support Management decisions and goals in a positive, professional manner.

• Develop talent, including proactive sourcing of candidates.

• Create a world class client experience environment.

• Deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results.

• Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with communities that are centered around Golden Pacific Bank products and services.

 

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Golden Pacific Bank, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Creates an inclusive team where members are treated fairly and respectfully.

• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.

• Leads and encourages the identification, escalation and resolution of potential risks.

• Knows and develops team members through coaching and feedback.

• Manages expenses and demonstrates an owner’s mindset.

• Recruits, on-boards and develops talent, and s