Manager Oracle Cloud Platform and Services

Work Hours:  Monday – Friday, 8:00 A.M. – 4:30 P.M. (EST)
*Hours may vary due to work assignments, or projects.*

Work Location: The Edney Innovation Center
1100 Market Street
Chattanooga, TN 37402

FLSA Status:  This is an Exempt position
Salary: GS. 13 $69,240 - $83,649

Department:  Technology Services

CLASSIFICATION SUMMARY:  

Incumbent is responsible for the City’s Oracle platform strategy and the comprehensive technical management of Oracle Fusion Cloud. This encompasses strategic planning and execution of ERP initiatives, ensuring alignment with the City’s plans, initiatives, processes and objectives. The role requires extensive technical knowledge across application, server, storage, and network technologies to oversee the administration of complex production and testing environments, to rapidly troubleshoot issues, and to provide system-level guidance to the Oracle team and the City’s Oracle Managed Services provider. This leader drives continuous improvement to optimize data security and integrity, platform security, operational efficiency, and operational outcomes. The leader manages vendor relationships and leads support teams. Additionally, the leader is responsible for general Oracle platform and module helpdesk support for city power users, system maintenance, platform updates, application management, and user training. Staying informed on the latest Oracle ERP market trends, including cloud ERP, platform-as-a-service, and embedded AI, is crucial and absolutely required. Managing costs and prioritizing initiatives to deliver measurable value is essential.

SERIES LEVEL: 
The Manager Oracle Cloud Platform and Services is a stand-alone position.

ESSENTIAL FUNCTIONS:

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Develops and implements a comprehensive Oracle platform strategy that supports the City’s needs, goals and objectives. Owns, maintains and promotes awareness of the Oracle platform strategy and the Oracle Fusion application strategic roadmap. Identifies opportunities for innovation and improvement, while overseeing ongoing implementation of Oracle platform and Oracle Fusion initiatives.

Develops productive relationships with department heads and other leaders across the City to listen, learn, and to influence how the Oracle Platform and the Oracle Fusion application can enable new sources of value. Conducts regular surveys of stakeholders’ satisfaction with applications, publish the results and, where necessary, implement action plans to improve satisfaction.

Oversees the management of the Oracle platform and Oracle Fusion modules, ensuring they meet current and future City requirements. Evaluates new Oracle Fusion module capabilities and recommends those for consideration to the Director. Assists the Director in proposing those to the CIO, department heads, and other leaders for consideration. Identifies opportunities for system modernization, integration, automation and rationalization.

Safeguards the reliability, availability and performance of the City’s Oracle platform and related Oracle Fusion modules. Implements best practices for application life cycle management, including development, deployment, maintenance and support. Supports the management of master data for Oracle, across Oracle modules, and across other relevant  applications.

Provides the capability, systems, and team to deliver high-quality, responsive SME and general user support on day-to-day uses and functions of Oracle Fusion modules. Works with the team to triage support requests using prioritized problem management and root cause analysis techniques to deliver best-effort problem resolution before engaging and escalating to the City’s Managed Services provider.

Manages, with the Director, the Oracle Managed Services provider. Triages and prioritizes development, troubleshooting, and support requests assigned to Managed Services provider.

Oversees a change management strategy and policy for process improvements, patch management, upgrade management, and solution changes in the Oracle Platform and Oracle Fusion modules. Reviews and verifies production and non-production updates, enhancements and testing. Monitors service detail and service notifications related to patching/critical updates/downtime. Works with team members, Managed Services provider, and Oracle personnel to communicate planned environment maintenance schedules, refresh schedules,