Analyst, Customer Analytics

Analyst, Customer Analytics – Santa Ana Costa Rica 

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as an Analyst, Customer Analytics. 

Western Union powers your pursuit. 

Role Responsibilities:

• Leverage advance SQL skills to extract, transform, and analyze data from diverse databases, ensuring efficient data retrieval and manipulation.
• Employ Power BI to create visually compelling reports and dashboards, translating complex data into accessible and actionable information.
• Utilize DAX (Data Analysis Expressions) to enhance Power BI models, enabling sophisticated calculations and analysis for more comprehensive insights.
• Leverage Excel’s advanced capabilities, including formulas and pivots tables, for in-depth data analysis and visualizations.
• Collaborate with cross-functional teams to understand data requirements and deliver relevant solutions.
• Develop and maintain data models for effective reporting and analysis.
• Ensure data accuracy and integrity through rigorous validation and cleansing processes.
• Effectively communicate finding and recommendations to both technical and non-technical stakeholders.
• Stay updated on industry trends and best practices in data analysis.

Role Requirements:  

• The candidate must be pursuing a degree in a STEM field such as Statistics, Math, Software Engineering, Computer Science or similar others.
• 2+ years of experience building tools and dashboards to create meaningful insights and recommendations primarily using SQL.
• Must have advanced knowledge in:
  • SQL for querying and manipulating databases
  • Power BI for data visualization and reporting.
  • Excel, including formulas, pivot tables, and analysis.
  • Interpreting and analyzing complex data sets.
  • Data modeling and transformation process

• Detail-oriented with excellent analytical and problem-solving skills.
• Effective communication, organizational and planning skills.
• Stakeholder management.
• Strong record of evaluating situations quickly and act decisively. 
• Adaptability and/or flexibility.
• A history of working in a fast-paced environment.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.