Lead Veterinary Receptionist - Palatine, IL

Who we are

Rand Road Animal Hospital has been proudly caring for pets and their families in the Palatine community since 1970! We’re a full-service, small animal clinic with an updated, well-equipped facility—and an even more amazing team. We’re looking for a Lead Client Services Representative to be the friendly, organized, and compassionate first point of contact for our clients.

 

What You’ll Be Doing:

 

As our Lead CSR, you’ll be the face (and voice!) of Rand Road Animal Hospital. You’ll:

• Welcome clients in person, by phone, and via email with warmth and professionalism
• Schedule appointments and manage our appointment book
• Check clients in and out, process payments, and help balance our daily totals
• Keep the front desk organized and running smoothly

Why You’ll Love Working With Us:

• A supportive culture built on kindness, respect, and collaboration
• A friendly, close-knit team that’s passionate about caring for pets
• No weekend shifts or after-hours calls—we respect your time and value work-life balance
• We truly treat our patients like family—and our team like gold

 

Perks & Benefits You’ll Actually Use:

 

Financial Benefits:

• Flexible compensation tailored to your experience and growth
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (FSA)
• 529 College Savings Plan
• Tuition Support Program
• Employee Referral Bonus Program

Wellness Benefits:

• Medical, dental, and vision insurance
• Supplemental insurance (accident, critical illness, disability, legal, and life coverage)
• Paid parental leave—up to three weeks of full pay for birth or adoption after one year
• Sick time and PTO
• Free or discounted lab work for your pets
• Discounts on pet services, products, and food

Workplace Benefits:

• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Professional development opportunities
• Uniform allowance

Lifestyle Benefits:

• Six paid holidays
• Employee Assistance Program
• Exclusive employee discount program

 

If you’re looking to join a team that values compassion, teamwork, and a little fun along the way—this is the place for you. Come grow with us.  Apply today!

 

Learn more at randroadanimalhospital.comFollow us on Facebook!