Senior Network Service Engineer

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

At Equinix, we are out to Build a Better Internet. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. This role can be hybrid or remote depending on candidate location and is expected to work daytime shift hours, including weekends. 

Responsibilities

• Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure

• Work alongside other ops team members to stand up new infrastructure, deploy network services, and provide support for network issues

• Provide technical support to sales and customer engagement teams for customer related issues

• Troubleshoot and resolve escalated network issues

• Strong understanding of the OSI model and how it relates to troubleshooting

• Work with various vendors to deploy, maintain, and troubleshoot internet transit issues 

• Strong optical networking design/troubleshooting experience

• Ability to work closely with internal and external (customer/partner) organizations in implementation and troubleshooting scenarios

• Participate in schedule rotation and work off hours for various projects/maintenance as required

Typical Daily Duties 

• Monitoring and analysis of network statistics, logs, and notifications

• Troubleshooting, isolation, and corrective action on detected/reported customer and/or internal systems network connectivity

• Root cause analysis of customer impacting connectivity issues and outages

• Configuration deployment of all network equipment for infrastructure expansion and new services

• Coordination with vendors in turning up new internet facing ports as well as inter-data center connectivity

• Traffic engineering of Internet Transit, Internet Exchange, and global backbone traffic to ensure optimal routing and performance globally

• Establish relationships with other networks on the internet for mutual peering arrangements to improve customer experience while maintaining opex and capex targets

• Develop, test, and maintain implemented tooling and stability of automation code

• Software maintenance of network infrastructure to reduce defect exposure and ensure optimal systems stability

• Monitor operating metrics and develop ways to improve

• Provide technical guidance and educate team members and coworkers on development and operations 

• Brainstorm for innovative ideas and ways to improve development and service delivery

• Consult with peers for feedback during testing stages

• Build, maintain, and monitor configuration standards

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