Program Manager Digital Patient Services - Branded

Job Title: Program Manager Digital Patient Services - Branded

Location: Cambridge, MA, Morristown, NJ

About the Job

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

We are a global leader in healthcare, focused on revolutionizing lives. From research and development to sales, our skilled teams collaborate to innovate treatments, continuously enhance products, address unmet needs, and build connections within communities. Every day, we chase the miracle of science to create meaningful progress that positively impacts millions of patients worldwide.

At Sanofi, we are driven by our commitment to advance patient health through scientific innovation. As a major pharmaceutical producer, we are dedicated to more than drug development, ensuring our therapies are accessible and affordable for all.

E.D.G.E., a team within Sanofi General Medicines, is on a mission to revolutionize how we support patients through Managed Patient Programs (MPPs). We recognize that globally, manufacturers (pharma, device, and distributors) spend $5Bn annually on patient programs with an activation rate of the available patient population of only 3% due in large part to the branded approach, lack of awareness, and limitation that a patient can only be offered the program via a healthcare provider. Building on our learnings, we are leading the reinvention of MPPs, whether financial assistance (PAPs), patient education (PSPs), or combined programs (CPPs), leveraging innovation, technology, and data-generated insights. The MPP transformation initiative is closely aligned with our team’s broader ambition to decentralize healthcare and deliver care to patients, loved ones, and the broader care team, always putting patients at the center of the ecosystem. The transformation we are operating covers 60+ programs across 30+ countries with activities pre- and post-launch. We have set ambitious goals: 90% patient consent and enrolment after HCP referral, 60% program completion rate.

As a Program Manager within Sanofi's E.D.G.E. team, you will play a pivotal role in transforming our Managed Patient Programs (MPPs) to significantly improve patient access and outcomes across our global healthcare ecosystem. You will lead the coordination of all MPP activities, help bridge and create cohesiveness of activities and people at the global and local levels across several Key and International markets, and with BrightInsight, our partner. This position requires a passionate individual who can bring positive energy, transparent communication, and structured program management to both internal and external stakeholders, ultimately contributing to our broader mission of advancing patient health through the miracle of science. Your proactive approach to identifying opportunities, solving complex challenges, and connecting people to find solutions and mitigate risks will be critical to your success in this role.

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
 

Main Responsibilities

Leadership:

• Foster a positive and transparent work environment that encourages proactive problem-solving and innovation

• Drive accountability through clear goal setting and empower teams to achieve program objectives

• Lead by example in promoting open communication and building trust across organizational boundaries

• Demonstrate resilience and adaptability in managing complex program challenges

Operational Management and Oversight:

• Develop and maintain comprehensive program plans, ensuring clear milestones, deliverables, and resource allocation

• Implement robust governance frameworks to monitor program health and drive decision-making

• Proactively identify and mitigate risks through structured asses