Don’t just work somewhere, join Brasseler and be a valued team member of a world-class health care organization!

Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.

Our Philosophy:

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.

Explore our career opportunities below to learn more.

JOB OVERVIEW: 

This position is responsible for all aspects of customer support, order entry, maintenance of customer database for high volume product category lines. Provide customer support to hospitals, ambulatory surgery centers, product distributors and international inquiries. This team provides additional support to Regional Representatives and the Sales Management, as well as handling all customer inquiries. 

KEY RESPONSIBILITIES:   

• • Responsible for New Account set-up for retail customers (hospitals, surgery centers etc.) (5%)  

  • Answer all inbound phone calls to support customer in placing new orders, checking on the status of orders tracking and order issues/correction (20%)  

  • Verify stock levels, provide back-order status, communicate with freight carriers, service customers as needed (5%)  

  • Processing order entry from FreshDesk system by verifying POs accuracy and completeness, work with customer to revise when needed and enter PO into the system for processing.  (25%)  

  • Maintaining Medical Customer Database by ensuring customers information is update to date by verifying and updating accurate accounts payable information, verifying GPO information and shipping information (5%)  

  • Responsible for accurate and timely product returns processing and input (10%)  

  • Responsible for logistic support for all medical labs, meetings and events by ensuring all product is available and delivered to location (5%)  

  • Participates in training for product knowledge as well as professional development (5%)  

  • Become well versed on all product lines. Providing support for product experience issues and properly reporting to quality assurance (5%)  

  • Develop customer quote and provide to the Outside Sales Team (5%)  

  • Complete PEFs and document customer complaints and assist with international and distributor channel (5%) 

  • Perform other duties as assigned (5%) 

SPECIFIC KNOWLEDGE, SKILLS & COMPETENCIES:    

• Data and Order Entry Skills 

• Superior Customer Service skills 

• Experience working in a