Sr Analyst - Universal Service Programs

Requisition Number: 24541 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

Develop, construct, analyze, manage, coordinate and support various Universal Service filings submitted by the UGI Companies (UGI Gas Division and UGI Electric Division); coordinate and manage associated implementation of same, as required. Major duties include the preparation of gas and electric Universal Service filings to ensure regulatory compliance and for the rate recovery of associated costs for UGI to operate Customer Assistance Programs.  Perform or direct monthly management reporting including details of customer participation and spending for all Customer Assistance Programs (LIHEAP, LIURP, CAP, Op Share, ERAP, etc.) Perform or direct responsibilities associated with annual regulatory filings and proceedings such as Base Rate Cases, Universal Service filings, PUC regulatory changes and the implementation of new policies and procedures including but not limited to discovery, witness testimony, rebuttal testimony, rejoinder, and negotiation of favorable settlement outcomes.  Represent UGI interest in various industry meetings and collaborative events such as Universal Service Advisory Committee meetings, and Public Utility Commission (PUC) Be Wise events. 

Duties and Responsibilities

• Utilize SAP and the Customer Outreach System (COS) to develop, publish and analyze current and historic quantitative data, key metrics and trends used in strategic planning, budgeting, forecasting and Universal Service Program performance including monthly customer participation, program expenses, arrearage, shortfall, and energy savings, etc. Identify and interpret business challenges using data and recommend solutions to improve processes. Develop and maintain key performance indicators (KPIs) as appropriate and communicate results to Management through the development of a standardized monthly reporting package. Participate in daily COS calls with the IT Department and Deloitte; serve as the project lead to identify, test, and track system defects and enhancements. 
• Develop and coordinate Universal Service & Energy Conservation Plan (USECP) regulatory filings made by UGI as required under 52 Pa. Code (Chapter 62).
• Direct efforts to work cross functionally with the Accounting Department on month-end close reporting to analyze Universal Service Program expenses and ensure proper reconciliation of program activity.  Compile and analyze program expenses and collaborate with the Rates Department to ensure accurate and timely completion of Universal Service Program rate recovery filings submitted to the PUC. Develop and coordinate responses and timely submittal of Base Rate Case discovery brought by regulatory parties.  Contribute to, and support management with the development of expert witness testimony, rebuttal testimony, rejoinder, and settlement negotiations.
• Assignment and completion of regular/periodic reports and special projects. These regular/periodic and special projects will require working with other departments within the company, and comparable departments of other companies to complete the assignment and meet the stated goals. Perform or direct, in partnership with the Procurement and Legal Departments, the oversight of up to 35 different Community Based Organizations (CBOs) contracts and SOWs to ensure CBOs are delivering on contractual obligations to assist UGI achieve Universal Service Program performance