ERG Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The ERG Program Manager is an essential member of the Culture, Belonging, and Talent Innovation team, responsible for managing a portfolio of Employee Resource Groups (ERGs) and their initiatives to drive growth, strategic alignment, and impact across the enterprise. This role plays a vital part in ensuring ERGs are positioned as key drivers of our belonging strategy, the broader company culture, and communities for employee engagement and growth.

Working cross-functionally, the ERG Program Manager will lead the next phase of aligning our ERGs efforts with business goals and outcomes, governance and planning, influencing and guiding ERG leaders and executive champions, and building relationships. This role combines program and change management expertise with strong relationship skills to foster innovation, streamline practices, and build and scale best-in-class ERG programs. This role requires a strategic thinker who can be seen as a trusted advisor to leadership, manage global initiatives, optimize ERG activities, and develop new programs that enhance the professional and personal growth of ERG members. The ideal candidate will have proven, significant experience in ERG strategy, policy development, and global program management.

This position is an individual contributor role reporting to the Sr. Director, Culture, Belonging and Talent Innovation (CBTI).

Responsibility

• Lead the evolution of ERGs to align with business outcomes and goals, developing a clear return on investment (ROI) and comprehensive organizational value

• Develop and manage a suite of key performance indicators, build quarterly leadership reports aligned to the performance scorecard including recommendations for planned improvements

• Monitor and manage program effectiveness, setting global goals and measuring satisfaction

• Establish ERGs as a strategic and trusted advisory employee group for leadership, providing insights and recommendations on various organizational initiatives and decisions and at times, indirectly manage across stakeholder groups to drive change

• Build strong, trust-based relationships with ERG leaders, members, and executive sponsors and partners with HR, Communications, Legal, Procurement, and other stakeholders as needed to support ERG activation and sustainability

• Influence and coach Docusign Leadership Group (DLG) to build advocacy, sponsorship, and support for the ERG to drive broader organizational impact

• Align dedicated, in-region team members to ERG outcomes through matrixed leadership

• Build a roadmap and manage the global belonging speaker series by selecting business aligned topics, and coordinating with speakers and ensuring impactful and relevant sessions

• Oversee ERG optimization activities, identifying and implementing innovative ways to build synergies across ERG events and activation within the regions

• Ensure effective administration of the ERG platform and adoption of tools and templates to create efficiency

• Educate and lead ERGs on the company’s global communication process and ensure timelines are met for events in partnership with regional support team members

• Develop and govern ERG policies globally, ensuring consistency and compliance with company standards (examples: service term limits, succession planning, expense guidelines)

• Coordinate the ERG impact events globally, utilizing our impact and regional partners to maximize reach and effectiveness

• Develop standard ERG offerings that enhance ERG members' professional and personal growth, improving the opportunity for global reach and scalability

• Manages multiple priorities effectively without sacrificing quality or customer experience

• Build the brand and recognition of ERG leadership roles as an internal talent pipeline and influence recognition and consideration of these roles in talent processes (examples: talent performance and talent assessment)

• Develop and manage the annual budget cycle, global c