Guest Service Ambassador

Job Description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Part Time Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA.

SCHEDULE:

• Part Time, 2nd shift, 20 hours/week

• Hours: Between 3:30-4:00PM-7:30-8:00PM

• Rotating days and weekends required

LOCATION:

• Baystate Main Campus
• Springfield, MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  

QUALIFICATIONS: 

• Experience in hospitality industry preferred but not required
• 1-2 years' experience in customer service
• Ability to work rotating days, including weekends and holidays
• Ability to multitask
• Computer literate      

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

The Guest Service Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals in an established timeframe with an emphasis on customer service. GSA's provides guidance to patients and family members to select foods that are in compliance with Medical Nutrition Therapy (MNT) orders. GSA's provide support for nursing and Clinical Nutrition Team and facilitate intra and inter department communication to provide quality patient care and enhance patient satisfaction. GSA's may also assist with inventory of stock items for the tray assembly areas.

 

Job Responsibilities:

1)  Assesses patients for appropriateness for food selections. 

2)  Assist patients and family with meal selections when indicated.

3)  Provides guidance and encourages patients and/or family to select foods that meet MNT orders. Recommends alternatives. Confirms MNT orders and allergies in CIS and CBORD systems.

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