Hotel Administrative Assistant

Why us?

 

Philadelphia is where American independence first took root—a bold, vibrant spirit that still defines the city today. At the center of it all is Logan Square, home to the Logan Hotel, a destination that blends lively urban energy with curated luxury.

With its striking art collection, refined service, and bespoke experiences tailored to every guest, the Logan Hotel offers an unparalleled journey into elegance and sophistication.

 

Our associates play a vital role in bringing this experience to life. They anticipate guest needs, create personalized moments, and support one another to deliver exceptional hospitality every day.

 

If you have a passion for hospitality, a mindset driven by service, and a desire to make a difference in the lives of others, The Logan Hotel may be the perfect place for you.

 

We are currently seeking a Hotel Administrative Assistant to join our amazing team!

Job Overview

Assist managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel operations and communications.

Responsibilities

• Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.
• Type correspondence, reports and forms as well as prepare simple written correspondence.
• Post, distribute and close all job opening requests
• Prepare POs and check requests
• Assist managers on projects, proposals and special events.
• Assist managers with copying, faxing, scanning and shipping needs
• Review departure calls for any possible customer care issues and remedy with the guest
• Receive all customer care issues and resolve or send to the appropriate manager. Ensure all issues are closed within three days
• Make all VIP and reservations and set up amenities and fill out comp forms and obtain signatures
• Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities
• Review guest’s special request log and ensure execution of needs
• Process mail, invoices and date stamp all items. Ensure postage meter if full
• Enter any checks received for events, payments
• Email all arriving guests two days out with arrival email and respond
• Participate in weekly guest service meetings
• Process PO’s, order, enter in appropriate checkbook and maintain inventory of office supplies
• Process expense reports for EC
• Make and issue Gift Certificate and keep GC log up to date and make GC reservations
• Maintain timely and effective paper flow and communications within the office
• Maintain cleanliness and order of the executive office
• Assist with any administrative requests from EC members
• Professional and positive communication to both guests and fellow employees

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

 

Experience

Previous secretarial experience preferred.

 

Knowledge/Skills

• Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.  Standard business letter formats. Strong editing skills.
• Excellent attention to detail and multi-tasking skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Ability to read contracts and letters are hand written, filing, using computer, checking diary.
• Ability to communicate clearly with customers and other departments.
• Ability to read manager's letters, help prepare contracts and proposals.

Environment

General office and hotel environment