Senior Manager, Account Management

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.

What you’ll do

• Lead and mentor a team of managers and staff, providing guidance, support, and professional development opportunities. This involves setting clear expectations, holding team members accountable, and fostering a collaborative and inclusive work environment.
• Own the homeowner-controlled performance levers, such as calendar availability, minimum rates, and minimum stays, to maximize owner success. This entails developing a strategic vision for optimizing these levers and leading cross-functional efforts to ensure effective execution.
• Ensure proper optimization, service, and communication strategies are implemented by collaborating with Revenue Management, Sales, Support, Marketing, Analytics, and Product teams.
• Promote a culture of hospitality when addressing homeowners' performance concerns, and proactively communicate with them regarding performance and optimization actions.
• Align with the Sales & Support and Revenue Management teams to ensure that service levels and processes provide an exceptional experience for homeowners.
• Develop a strategy to offer customized consultations to homeowners with concerns about their performance.
• Collaborate across departments to foster teamwork, while providing leadership to develop effective communication strategies and initiatives that educate homeowners on current market conditions and their potential impact on property listings.
• Identify opportunities to derive insights from data and new tools by establishing team goals and KPIs, and optimizing team performance in alignment with the broader Account Management team.
• Define a clear standard of success for the team and ensure it is effectively represented in high-stakes organizational interactions, including monthly business reviews and cross-functional meetings. This involves strongly advocating for the team's goals and priorities and communicating them to relevant stakeholders.
• Collaborate on headcount planning, recruitment, and retention processes for the team.
• Develop and implement strategies to build and maintain client relationships, drive revenue growth, and ensure client satisfaction.

What makes you a great fit

• 8+ years of business performance improvement experience with a focus on driving performance and profitability
• 5+ years of people leadership experience with successful experience developing and multiplying leaders
• Experience providing world-class service through consultation, providing value to clients
• Proven track record of working cross-functionally 
• A strong people leader with the ability to get teammates to elevate their thinking through your natural ability to motivate and excel team performance and skillset
• Excellent communication skills with the ability to effectively present to senior leadership and frontline teammates
• Proven success leading the development of customer-facing communication aimed at building trust and confidence
• Resourceful, with a curiosity to solve problems and create new solutions
• Self-motivated - you don’t look for direction, you make it happen
• Prior experience in the travel & tourism industry or real estate technology space is a plus

Compensation

For this role our salary range is $141,000 to $184,000, depending on relevant experience.  This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Location 

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

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