Assistant Director, Housing Operations

About the Opportunity

JOB SUMMARY: 

To enhance the mission of the Department of Housing and Residential Life, the Assistant Director of Housing Operations will report to and support the Director of Housing and Residential Life in all aspects of student housing operations and the student housing experience including housing assignments, room changes, fee assessments, and key management. The Assistant Director of Housing Operations will help develop and manage key departmental processes related to student housing operations, as well as identifying process improvements. The Assistant Director of Housing Operations also serves as a primary liaison between Housing and Facilities. 

The Assistant Director requires technical skill in utilizing housing software to complete assignments, managing processes, providing reports, and accessing data. This position serves as the primary technical and data specialist responsible for maintaining the SQL housing database and needs an understanding of SQL relational databases as well as the ability to work in a team environment of both technical and non-technical staff. The Assistant Director provides oversight for housing and billing including processing cancellations received via email and student housing portal, deposit refunds, transfers and forfeits, and charging cancellation fees.  

Housing and Residential Life is open on evenings and weekends during peak seasons such as, but not limited to, move-in/outs, Housing Selection & Placement Process, new student assignments, and New Student Orientation. Additionally, Housing and Residential Life may be open on several University floating holidays and break periods. The Assistant Director must provide evening, weekend, and holiday coverage in collaboration with the Housing and Residential Life team, as needed during these extended business hours. 

ORGANIZATIONAL RELATIONSHIPS: 

• Reports to: Director of Housing and Residential Life 

• Supervises: Housing Operations Coordinator 

RESPONSIBILITIES INCLUDE: 

Housing Assignments and Operations :

• Assist the Director in creation of housing processes and initiatives related to prospective and first-year students. 

• Manage student housing assignments through the Living Learning Community (LLC) model; plan, implement, and communicate timelines for key departmental processes. 

• Support department and divisional projects including logistics of each move-in/out process, data analysis and reporting, and Housing process improvements. 

• Develop skill utilizing the housing information system (RMS Mercury) as a Super User.  

• Manage the organization, security, and general administration of physical keys and key room for residential buildings. 

• Responsible for housing assignments for various academic terms through established timelines of the Department. 

• Assist the Director in creation of processes and initiatives related to summer and intersession housing. 

• Assist with planning and execution of regular housing processes for emergency preparedness and health/safety (e.g., egress drills, semesterly health and safety room inspections). 

Occupancy Management :

• Responsible for consistent and timely review and processing of residency waivers for students through fact finding and case management through to resolution.