Patient Care Coordinator I

Position Summary

Nufactor facilitates the delivery of specialty pharmacy products and services for people that are living with chronic illness throughout the United States.  The Patient Care Services Department is responsible for many aspects of the patient’s care.  Including but not limited to on-going patient support services, obtaining patient updates, orders, service needs, placing medication orders, coordination of clinical needs and understanding the medical management of Immunology, Neurology, Dermatology, Gastroenterology, Coagulopathy, and other Disease states. 

The Patient Care Coordinator (PCC) is responsible for being the liaison between Nufactor patients, contracted nursing partners and all the other departments within the company.  

The Patient Care Coordinator is an active member of the Patient Care Services team, providing high level patient service coordination while actively supporting the department, peers, and company daily. 

Essential Functions and Duties

• Extensive knowledge of the Patient Care Services department, systems, processes, job responsibilities and duties. 
• Extensive knowledge of the disease states, medications, supplies, coordination and medical management of Immune Globulin, Monoclonal Antibodies and Blood Disorder medications.   
• Provide daily support to department management, peers and department staff    as needed and directed by direct Supervisor and approved by Senior Director, Patient Care Services
• Possess a full knowledge of shipping company(ies) and options. Ability   to intervene and work towards an appropriate solution(s) to shipping issues and concerns.
• Assist with building a firm foundation for incoming and existing team members – promoting solidarity, trust and inclusivity while maintaining an efficient and ethical work environment both within and outside the department. Maintain/obtain a full understanding of required systems, programs, and technology needed to complete the requirements of the position, providing the highest level of patient service and care.   
• Maintain a patient census of approximately 120 -130 patients within the required departmental processes.  Including but not limited to on-going patient support services, obtaining patient updates, orders, service needs, placing medication orders, coordination of clinical needs with a full understanding of the disease states, medications, and management needs for home administration.
• Ability/willingness to participate in conflict/complaint/grievance or occurrence resolution including but not limited to all levels of communication, documentation, reporting and follow up.
• Responsible for efficient and knowledgeable response and support to Medication Recalls.
• Promote the Nufactor service model, product lines and positive corporate image.
• Maintain a professional and ethical relationship with work peers and customers internal and external to the company.  Maintaining a customer/patient focus with a high level of professionalism, compassion, respect, and integrity. Including but not limited to all internal departments, patients, caregivers, nursing agencies, nurses, referring/prescribing physician offices, hospitals, outpatient clinics, manufacturing representatives, consumers etc.    All Nufactor staff are responsible for their behavior at all times, promoting high level professionalism and Nufactor corporate values.
• Represent the department and/or company at industry, community or advocacy meetings providing information, guidance, and representation of our work within the community(ies) we serve.
• Networking / maintaining a professional and ethical image and relationship with consumer groups, patient advocacy organizations, fundraising organizations, including but not limited to attending local, regional and/or national events, tradeshows or meetings as directed and approved by Senior Director, Patient Care Services.   
• Receive patient referrals when appropriate from direct patient referral sources.  Forwarding to Intake Department for follow up.    
•  Participate in staff On-Call Rotation as needed.
• Responsible for knowledge and proficiency in all duties