Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Lockbox Processor within PNC's Accounts Receivables Group, you will be based on-site in Cleveland, OH.

TRAINING HOURS (First 2-3 weeks): Monday - Friday 7:00 am - 3:30 pm.
REGULAR SCHEDULE: Sunday - Thursday 9:30 pm - 5:30 am

Production Job Duties include:

Mailroom Operations
-Stand, walk and move around all day in a fast paced mail room.
-Operate large mail sorting, compacting, FedEx and UPS machines.
-Catalog, shelve and sort high volumes of mail in a timely and accurate manner.
-Prepare large amounts of dated mail for outsourced shredding vendor.
-Receive express mail shipments, open, upload information and prepare contents for the next routing stop on the production floor.

Extraction and Data Entry/Keying
- Opening up each envelope to determine which box is intended for the payment.
- Scanning receivables payments on behalf of PNC's clients and replacing the transaction with a barcoded document.
- Operating a scanning device (standing or seated) to be placed on a conveyer belt.
- Keying invoice information for the customer.

Ideal candidates will enjoy repetitive work, be detail oriented and reliable. This position requires the ability to stand and or sit for long periods of time and work in a very fast paced team work environment where processors typically produce approximately 950 document per day.

Job Description

• Extracts remittances based on standard operating procedures. Responsible for maintaining specific productivity and quality levels. May require some machine operation and basic ten key skills.
• Processes and/or reconciles transactions in accordance with established policies and procedures.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
• Provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team. Watch this video. 

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures