Senior Product Designer, Appointments (Onboarding & Growth)

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Appointments team within Square focuses on designing simple, yet powerful solutions for service-based businesses that rely on scheduling and selling their time. This includes designing products for two important industries: Beauty (e.g. salons, spas) and Fitness (e.g. personal training, yoga studios).

You will lead design on our Onboarding and Growth team within Appointments, at the forefront of creating experiences that promote seller adoption, engagement, and satisfaction.

You’ll work with peers on Engineering and Product to chart the strategy and roadmap of your team, and build on that strategy. You will report directly to the Design Lead for Appointments, Conversations and Square Go, and be part of a community of designers, researchers and creatives both within these 3 teams, and the larger Square design community.

You Will:

• Work with your peers to define your team's goals and strategy.
• Create high-quality end-to-end product designs for onboarding and growth features that empower our sellers and their businesses, across web, iOS and Android.
• Identify opportunities for your team based on goals and user behavior.
• Work collaboratively across multiple teams at Square to bring agreement and on projects and come to remarkable solutions and ship them promptly.
• Identify and run user research and testing, both with and without UX Researcher collaboration.
• Participate in the wider Appointments team, which includes the Beauty and Fitness teams, working with your design and cross functional peers on both strategy and projects.

Qualifications

***For consideration, please submit a link to your portfolio along with necessary passwords***

You Have:

• 7+ years of professional design experience.
• A portfolio of high-quality work that shows you were directly responsible for the success of high impact projects that have benefited end-users.
• Experience working across onboarding surfaces and/or on a growth team, including familiarity with iterative experimentation (e.g. A/B testing).
• The ability to describe high-level team goals and connect your work to large company projects and team goals.
• Taken the lead to form ideas and presented them to your team to determine strategy and roadmaps, knowing when something is a small experiment, and when to push for a larger holistic strategy.
• Experience questioning and collaborating with your leadership peers and bringing conversations to next steps.
• The ability to guide the vision for the product and achieve it through design explorations, research, documentation, and presentations to bring the team along.
• Experience identifying and running UX research and testing yourself.
• The ability to determine your point of view of what success means for a given initiative.
• Tackled complicated projects and sought the information you needed to move those projects forward.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400