VP - Information Technology

Description

Apply today to join our Leadership Team!

Vice President of Information Information Technology

This leadership role is directly responsible for all venue and online technologies across four distinct concepts -- Punch Bowl Social, Voicebox Karaoke, Lyrical Systems, and Sweet Tooth Hotel – operating in multiple market verticals and geographies. This role combines technical hands-on team development and management with innovative strategic thought leadership. The key to success in this role will be the ability to partner with staff at all levels to ensure that our systems provide a superior guest and team member experience, while simultaneously developing and executing a comprehensive IT “road map” to address the future needs of the business. The VP of Technology will manage various IT vendors and a small team of in-house technical professionals.

What's in it for you: 

• Benefit Package 
• Medical, dental and vision insurance 
• Health Savings Account option – including company HSA contribution 
• Flexible Spending Accounts 
• Employee Assistance Program 
• Company provided Short Term Disability Insurance  
• Company provided Long Term Disability Insurance 
• Paid Time Off 
• 401K Plan
• Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings 
• Opportunities for Growth and Advancement  
• Discounts on Food, Beverage and Activities   
• Compensation $150k to $200k + Bonus Potential

Role Deliverables

Technical Expertise

• Provide technical leadership and serve as Subject Matter      Expert (SME) as it relates to all facets of point of sale, CRM, digital      sales, security, equipment, back-office solutions and business      intelligence.
• Improve operations by introducing new and creative      applications of technology.
• Oversee internal team and 3rd party vendors responsible for on-call      escalation responsibilities 24/7 
• Develop practical IT solutions to operational challenges.

Project Management

• Own and drive all technology projects; every project has      technology at the center! Proactively identify and address potential “points of failure” in      IT planning / infrastructure and develop cost-effective solutions.
• Establish appropriate support structure for operations      including help desk, documented process/procedures, and success metrics.
• Partner with cross-functional teams on projects and their      implementation. 
• Develop metrics and continuous improvement methodology for the      Technology function.

Leadership

• Lead a team of highly skilled technology professionals and 3rd      party vendors tasked with supporting initiatives and processes.
• Create and manage IT strategic plan and annual IT Budget
• Participate in leadership meetings for all concepts as      required
• Maintain open, candid and trusting relationships with      colleagues, direct reports and other senior leadership members, and      embrace the servant leadership mindset
• Communicate clearly, concisely, and respectfully while      ensuring plans and strategies are implemented as promised

Preferred Skills

• Bachelor’s degree or equivalent, preferably in the areas of      information technology, systems, engineering, or business
• 10+ years of experience with hospitality systems preferred including      point-of-sale, in-store infrastructure, back-office systems, payment, and      website/app/delivery ordering systems
• Experience with NCR Aloha POS, Toast POS, HotSchedules, Paylocity,      Net Suite, preferred
• Experience managing hospitality systems across locations in      10+ states

Strong knowledge of information security processes 

Follow us @punchbowlsocial or check us out at punchbowlsocial.com and wagamama.us

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 This posting is expected to close by 12/27/2024   

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.