Director, Policy and Risk Reporting

Center 3 (19075), United States of America, McLean, Virginia

Director, Policy and Risk Reporting

Capital One is one of the fastest growing organizations, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity and managing technology risk. 

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and their Technology Risk Management (TRM) organization oversee cybersecurity but also have broader responsibilities for reliability, software quality, resilience, and other technology risks. The CTRO is independent, reports to the Chief Risk Officer, and oversees the work of the CISO and the CIO. 

Technology Risk Management (TRM) is a small organization that packs a big punch. The ~100 professionals in TRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

As the Director, Policy & Risk Reporting, you will provide thought leadership and strategic guidance as we update and maintain our portfolio of policies, standards, and procedures, as well as establish policy-level requirements for the first line. You will drive improvements to our reporting processes and ensure that materials meet our high bar for clarity, consistency, and message. You will oversee the coordination and drafting of our quarterly memo to the Risk Committee of the Board of Directors, partnering closely with our peers in the second line and our counterparts in the first line. You will support the development of technology and cyber risk content for a committee composed of members of the Executive Committee. Lastly, you will oversee additional risk reporting, including the TRM Forum and monthly business reviews.

The successful candidate will:

• Be a seasoned leader with strong influence, problem solving, and judgment skills 

• Strong technical writing skills as well as verbal and visual communication

• Be a strategic and critical thinker who has the ability to express a point of view supported by data (with both technical and non-technical audiences)

• Possess a high Emotional Intelligence

• Be a self-starter that can work autonomously and take initiative

• Have the ability to navigate “white space” or ambiguous situations

• Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years experience with policy development or risk reporting

• At least 5 years experience in the financial services industry 

• At least 5 years experience in the technology, cybersecurity, or risk management

• At least 2 years experience as a people leader 

Preferred Qualifications:

• Master’s degree

• Familiarity with industry frameworks such as NIST CSF, NIST 800-53, and/or COBIT

• Knowledge of supervisory expectations 

• At least 2 years of experience working in an Agile environment

• At least 3 years experience as a people leader

• Professional security management certifications, such as a Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) or Certified in Risk and Information Systems Controls (CRISC)