Senior IT Technology Specialist

Requisition ID:  90823 

 

NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

 

Position Specific Description

This position is responsible for day-to-day IT operational support. This role provides technical support for all end users with a high degree of customer contact and focus, ultimately generating outstanding customer satisfaction.

• Provide Trade floor (24x7x365) hotline support on a rotational basis.
• Contributes to the ongoing implementation of process improvements, automation, and leveraging AI to enhance the efficiency and delivery of IT Operations services.
• Uses ServiceNow capabilities, such as reporting and dashboards, and ticketing system to analyze and communicate Operational activities and monitor SLA's.
• Provides storm support duties
• Create and maintain documentation, including diagrams, and technical specifications.
• Serve as a subject matter expert in the areas of end user support and network infrastructure
• Experience in project management role
• Strategic and analytical mindset with strong problem-solving abilities
• Demonstrated experience understanding infrastructure operations
• Design, plan, and deploy network infrastructure while proactively identifying and resolving potential issues before they impact operations
• Perform complex troubleshooting and root cause analysis using advanced diagnostic tools and methodologies
• Ability to multi-task projects with limited lead time in a critical environment
• Participates in the implementation of network infrastructure, availability and change management
• Advanced proficiency with Microsoft Windows, Active Directory, macOS, iOS ecosystems, Tanium, Jamf / MDM
• Collaboration Technologies: Expert-level support for WebEx, Teams, Zoom, and AV Systems
• Network Infrastructure: Deep understanding of TCP/IP, LAN, Wi-Fi, security protocols, and enterprise networking
• Asset Management: Enterprise-level device lifecycle management and procurement processes
• Ability to translate complex technical issues into clear simplified statements
• Experience facilitating meetings and ability to align technology solutions with strategic business objectives
• Understanding of corporate governance and risk management
• Experience managing external vendors
• Troubleshoots hardware, system, and application issues
• Experience managing sensitive information with highest levels of discretion
• Ability to self-lead and prioritize workstreams
• Oversee M&A activities with procurement, delivery of assets, and user integrations
• Impact, influence, and act as a lead for teammates
• Experience with NERC CIP standards
• Performs other job-related duties as assigned

Job Overview

This position is responsible for day-to-day (24 hours per day, seven days per week) operational support for an organization's Local Area Network (LAN) and Wide Area Network (WAN) infrastructure, including data- and voice-related activities. Employees in this role provide technical support for all client devices with a high degree of customer contact and focus, ultimately generating a high degree of customer satisfaction.

Job Duties & Responsibilities

•  Identifies new or trending issues, determines root causes, and quickly resolves the issues

•  Acts as a liaison between project and engineering teams and the ultimate customer

•  Coordinates, schedules, and performs the end-work required to implement projects

•  Provides Technology Café Associate support

•  Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED:

•  Bachelor’s or Equivalent Experience

•  Experience: Required: 4+ years

Preferred Qualifications

•  Bachelor’s Degree

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

 

Employee Group:  Exempt
Employee Type:  Full Time
Job