Senior Solutions Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Global Loyalty & Benefits team is at the cutting edge of delivering solutions that drive relevancy and customer engagement.  Whether for an issuer, merchant, cobrand or fintech, the team is not only looking to create innovative solutions that resonate with clients but also for the end consumer.  We are looking for Senior Solutions Manager who can assist with the identification of opportunities and delivery of our solutions in the ever-evolving field of engagement and payments.   

You will be on the team responsible for collaborating with the various sales organizations and regional product teams to identify, solution and assist with the business development process, across every region. This will come through working closely with global and regional stakeholders to deliver on a comprehensive strategy for a successful solution adoption.

You should possess a mix of technical strengths, product strategy frameworks, process logic, and a drive to ideate. We are looking for a pro-active product team member, who can deliver on a product vision by questioning the status quo.

• Collaborate with Regions on loyalty and benefit related client opportunities

• Drive opportunity growth by identifying potential markets and customers

• Establish yourself as a SME with regards to all L&B solutions

• Conduct routine regional competitive reviews to help determine solution gaps across regions

• Provide pricing approval support for non-standard commercial models

• Collaborate with cross-functional teams to design, develop and implement product solutions

• Develop and maintain strong relationships with key stakeholders, understanding their needs and providing tailored solutions

• Obsess about customer satisfaction by resolving issues and providing excellent solution support.

Essential Functions

• Work closely with regional product teams to identify scalable solution opportunities
• Develop relationships with global and regional sales teams, across client segments, in order to accelerate sales opportunities.
• Work closely with legal, privacy, risk, and compliance to ensure products adhere to various protocols and standards.
• Contribute to robust business cases through complex analysis including sizing of addressable markets and establishing cost drivers.
• Ideate product strategy and maintain knowledge on industry trends
• Flexibility to collaborate with other regions at times that may be during their core business hours.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Ability to explain complex business and technical concepts to broad audiences in an approachable way and strong documentation skills, including PowerPoint and Excel
• Ability to influence, negotiate and drive results with cross-functional teams, ensuring that timelines are adhered to and any risks to the project are called out early
• Experience conducting competitive and gap analysis

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard o