Sr. Clinical Systems Analyst - QGenda

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

Join our dynamic Clinical Applications Team as a Senior Clinical Systems Analyst (Sr. CSA), where you will play a pivotal role in optimizing and supporting the technology ecosystem that powers our clinical operations. In this senior-level position, you will leverage your extensive expertise in third-party applications to ensure seamless integration with our Electronic Medical Record (EMR) system, driving efficiency, accuracy, and continuity of care across the organization.

A core focus of this role is QGenda, our enterprise provider scheduling software currently undergoing a full-scale implementation across the organization. You will serve as a subject matter expert and key contributor throughout this critical initiative, collaborating with clinical, operational, and IT stakeholders to ensure a successful and sustainable deployment.

A Brief Overview
The Clinical Senior Systems Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

Locations
Stanford Health Care

What you will do

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Work with and mentor junior staff members to document workflows
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Perform a major role in complex software upgrade initiatives
• Lead small to medium complexity new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identity opportunities for functional and stability improvement in applications
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
• Anticipate and resolve system problems
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Education Qualifications

• Bachelor's Degree Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university.

Experience Qualifications

• 5 or more years of progressively responsible and directly related work experience
   

Required Knowledge, Skills and Abilities

• Mid-level Microsoft Office skills
• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation
• Ability to analyze highly complex systems and workflows
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department
• Ability to engage actively in complex discussions, often on challenging and/o