HOC MEDICAL OFFICE ASSISTANT

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.


Our EEO Policy:

Neighborhood House Association Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.


Benefits:


Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)


**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**


POSITION PURPOSE:
Under the supervision of the Administrative Manager/Lead, the Medical Office Assistant I and II, performs a wide variety of routine to moderately difficult and lead medical office support functions in front desk, interact with clients and guests , and day-to-day administrative tasks of an outpatient mental health clinic, provides office administrative and basic secretarial support services to managers and clinical staff, and provides backup to other office staff; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS:
Medical Office Assistants I and II perform a range of office clerical duties of varying levels of difficulty, requiring a general knowledge of medical office procedures and practices. Medical Office Assistant I is distinguished from Medical Office Assistant II in that the Medical Office Assistant II serves in a lead capacity and performs skilled word processing and data entry duties and carries out responsible and specialized office, clerical and records management functions requiring a strong knowledge of standard medical office operating procedures and performs more difficult and specialized office support functions with minimal direction and supervision. Medical Office Assistants II may also have specialized knowledge and experience in managed care, medical office administration and/or performing client eligibility and data entry functions, while using a greater degree of initiative and independent judgment in establishing work priorities and selecting work methods.

EXAMPLES OF ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
• Opens the office upon arriving, checks the lobby, and around the facility to ensure it is in good order and ready for a working day;
• Welcomes and greets clients and visitors in person or on the telephone; answering or referring inquiries;
• Optimizes clients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone;
• Keeps client appointments on schedule by notifying provider of clients’ arrival; reviewing service delivery compared to schedule; reminding provider of service delays;
• Comforts clients by anticipating clients’ anxieties in a non-clinical fashion; answering questions and maintaining the reception area;
• Helps clients in distress by responding to emergencies and seeking support from supervisor as appropriate;
• Prepares new client charts and reviews open charts ensuring administrative quality of records in an efficient and timely manner;
• Ensures availability of treatment information by filing and retrieving client records
• Maintains client files and electronic health records by obtaining, recording and updating personal, insurance and f