Senior International Mobility Specialist (Business Travel)ior

<p>Job Title</p>Senior International Mobility Specialist (Business Travel)ior<h3></h3><h3></h3><h3></h3><p>Degree:</p><h3></h3><h3></h3><h3></h3><p>Work Experience:</p>4-9 years<h3></h3><h3></h3><h3></h3><p>Travel:</p>No<h3></h3><h3></h3><h3></h3><p>Workplace Types:</p>Hybrid<p></p><p></p><p></p><p>Job Description:</p><h2>Introduction to the job</h2><p>Technology connects us and changes how we live, work, and play. At the heart of it all is ASML. Most of the electronic devices you use daily are only possible because of our lithography systems!<br/><br/>At People Services, we create a seamless employee experience, balanced between hi-tech and hi-touch while delivering against the expectations of our employees and managers. Our ambition is to become to “go-to” place for all individual people related matters.<br/><br/>How easy is it nowadays to travel to other countries for work? You will find that out within our team because you support business travelers (global) in the area of immigration, social security and tax related matters  </p><p></p><p>Job Mission</p><p>Operational execution as well as liaison between People Services and Expertise departments (IMC) regarding Business Travel. Strengthening Tier 0 and 1 capability to resolve cases / inquiries regarding Business Travel. Provide Tier 2 support and prompt inquiry resolution for more complex questions and cases.</p><p></p><p>Job Description</p><ul><li>Handles travel requests in a professional and efficient manner - in a first time right and e2e way of working.​</li><li>Provides managers and employees with solicited and unsolicited advice regarding their Business Travel.​</li><li>Works according to defined standards, in line with global e2e processes &amp; tooling and local compliancy.​</li><li>Proactively aligns with the relevant expertise teams to build knowledge and escalates cases Tier 3 or supplier where guidance and clarification of policies, procedures or regulation is required.</li><li>Actively identifies improvements and participates in improvement projects. Drive standardization, simplification and automation of the relevant processes.​</li><li>Is able to translate changes in business travel related policies and regulations into internal processes and challenges Tier 3 or supplies on practical implications of changes in regulations and policies.</li><li>Ensure service level agreements are met and higher level of customer satisfaction is reached.​</li><li>Safeguard and continuously update own knowledge &amp; skills and update knowledge database (handbook, instructions etc.)​</li><li>Gains insights via customers or data. Creates a plan or strategy and implements where processes improvement is necessary and aligns with stakeholders to minimize waste and ensure quality. ​</li><li>Is able to create insights and identify trends from data and translate them into improvements and operational report out.</li><li>Supports reporting requests on own and team performance and processes towards internal and external stakeholders, if needed on ad-hoc bases. ​</li><li>Mentors team members in TIER 1 and TIER 2</li><li>Collaborates in cross-sector teams to achieve results. Moves from individual activities to getting meaningful objectives accomplished.</li><li>Runs and owns independently projects with Tier 1,2 and 3 scoping (within People Services), scope, defines &amp; achieves milestones, using Project management methodology and has end to end responsibility.</li></ul><p></p><p>Functional/Technical Skills</p><ul><li>In-dept knowledge of Business Travel and International Mobility with at least 5 years of proven experience within the field.</li><li>Project management skills; ability to initiate<br/>and run independently a project with multiple (internal) stakeholders and proven track record.</li><li>Data analytics and reporting skills: ability to create insights from (trend) data analysis and apply relevant analytical methods.​</li><li>Proven experience in optimizing processes and delivery of medium and complex process improvements​.</li><li>Ability to make a good assessment, integrating inputs and information from several sources, taking into account the interest of multiple stakeholders. ​</li><li>Proven track record of managing stakeholders in an international organization, balancing between multiple stakeholders and ensures all priorities are considered.</li><li>Fluent in English</li></ul><p></p><p>Behavioral </p><ul><li>Plans &amp; aligns, effectively manage own priorities and workload and provide guidance for the team.​</li><li>Communicates clearly, concisely and directly to peers and customers as well as, listens actively, shows empathy in dealing with others and strives to achieve a shared understanding of own and others' tasks, issues and goals​</li><li>Shows personal leadership by clearly stating own opinion, even in difficult and conflict situations and works towards aligning efforts with others and acts as mentor to other team members. ​</li><li>Works in