Pathway of Hope Case Manager (Harbor Light Center)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Starting Pay: $19.00

Job Objective:

The Pathway of Hope Case Manager is responsible for the provision of strengths-based case management and coordination of overall services offered to families and individuals through Pathway of Hope at The Harbor Light Center. The Case Manager reports to the r Transitional Housing Lead Counselor and works collaboratively with the Pathway of Hope Regional Coordinator to assure that identified family needs are addressed within the framework of a client-centered holistic approach.

 

What You Will Do:

• Deliver the full range of Pathway of Hope individualized services for a minimum of 16 individuals and families annually including:
• Conduct pre-screening and intake of participants in the Residential Treatment and Transitional Housing Ambassador Program using specified assessment tools.  Families must meet low-income guidelines with an emphasis on BIPOC (Black, Indigenous, and People of Color).
• Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
• Conduct goal-setting steps with participants formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants.
• Refer participants to internal and/or external services designed to address identified goals.
• Monitor and track participants’ progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.
• Enter all required family demographic and outcome data in the SIMS and NextStep electronic data management systems in a timely and accurate manner.

 

Case Management Requirements:

• Participant Engagement: Develop and promote Pathway of Hope services to individuals receiving services at the local site and community organizations.  Approach participants with an open and professional stance, recognizing their strengths and treating them as collaborative partners in the helping process.  Demonstrate the ability to establish rapport and positive engagement with participants in the initial phases of the working relationship and throughout services.  Schedule weekly meetings with participants, gradually reducing face-to-face contact with them as appropriate in their transition from services.
• Assessment & Action Planning: In an interview format, complete all intake and required assessments including basic demographic information, URICA, Working Together Agreement, Herth Hope, Sufficiency Matrix, and Strengths Assessment. Also, works with the POH team to assure that the Spiritual
  Assessment is completed, and Pastoral Care is provided.  Based on participants’ identified goals, develops specific and measurable Action Plans.  Enters all corresponding documentation in a timely fashion within the required SIMS and NextStep data entry format.
• Linkage & Referral: In response to the Action Plan, coordinate referrals and participant linkage to internal and/or external resources that will facilitate the successful achievement of identified goals. 
• Teamwork: Meet with the local team weekly to coordinate overall participant services including community linkages, and address programmatic requirements including intake processes, intervention strategies, and collection of data needed to meet program reporting requirements.
• Transition and Follow-up: Address completion requirements early in the engagement process to fully educate participants on all services available and facilitate successful transition and closure.  Inform participants of the plan to monitor their progress after successful completion through engagement in exit and follow-up assessments and surveys. 
• Other tasks as assigned by leadership.

 

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

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