Assistant General Manager

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant General Manager at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one of a kind premier sports and entertainment complex with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.  The Assistant General Manager is responsible for coordinating the day-to-day activities of the various departments within the facility. Assists to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following: 

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.

• Meet with department heads to review activity, operating, and sales reports.  Determine changes to the programs and/or operations and oversee implementation with the department heads.

• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.

• Act as contact for HCSCC, the Houston Texans and the Houston Livestock Show and Rodeo for all operational needs.

• Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.

• Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed.

• Lead all capital projects to ensure completion is met on time and budgets are met.

• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.

• Review all client and guest surveys and address any challenges or changes that need to be made related to client and guest experience.

• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.

• Oversee operating budgets for all operations departments and assist in budget preparation process.

• Oversee the capital budget process for the park.

• Set food and beverage pricing, performance metrics, maintenance standards, and KPI’s with the food and beverage contractor.

• Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.

• Prepare facility information related to any RFPs for special events.

• Conduct post-event operational and financial review and analysis Coordinate, implement and administer personnel development/training and safety/emergency procedures.

• Execute and ensure stadium policies and practices comply with NFL Best Practices.

• Review and approve all purchasing, travel and promotional expense activity.

• Ensure continuous updates of emergency preparedness documents and serve as liaison for landlord for any emergency response.

• Report on event and facility updates as needed at Board meetings.

• May perform other duties as assigned.

Supervisory Responsibilities           

• Managing subordinate Directors and Managers who supervise employees in various departments.

• Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws.

• Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.

• Considerable knowledge of event solicitation and presentation