Growth Marketing Director, Client Partner

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

The Position:

Reporting to the Head of Emerging Apparel & Footwear (Pod Leader), the Director, Client Partner (Emerging) will be the point person on day-to-day relationship management, growth, and strategy  on assigned accounts and will be accountable for the net retention of assigned accounts. In this role, the  Director, Client Partner will act as a trusted partner to our clients, identify their  marketing challenges, goals, develop and coordinate execution of solutions, build and strengthen account  relationships, and find opportunities to grow assigned accounts. This person will maintain vertical and channel knowledge relevant to the accounts in their purview and be able to apply knowledge of new  industry developments as they service clients. They will have a strong understanding of their clients’ KPIs,  and take a data driven approach to identify and execute strategies that will be most effective in delivering  results.  

As Director, Client Partner – Emerging you will: 

● Deliver net retention and growth: 

• Ensure client satisfaction, retention and growth on accounts under your purview
• Create, maintain and execute on account plans across multiple media channels and  Tinuiti solutions 
• Broaden and deepen client relationships with day-to-day points of contact 
• Develop deep understanding of the clients' key business and challenges 
• Clearly demonstrate to clients how the account strategy delivers on the business need, with a focus on results and measurement 
• Drive the development of cross-channel media plans 
• Arm the client with knowledge and expertise to speak confidently about the strategic direction where required 
• Maintain working knowledge of client verticals and channels 
• Deliver innovative thinking that inspires leading edge solutions and award-winning work
• Collaborate with the Pod Leader to make allocation recommendations across media channels 
• Collaborate with the Pod Leader to identify opportunities to grow # of Tinuiti solutions
• Pursue and close cross-sell opportunities  

KPIs: 

• Average client satisfaction (cNPS) score on assigned accounts 
• Account churn 
• New sales $ closed on assigned accounts

Qualifications: 

• Experience managing 7-9 figure accounts in a digital media agency environment 
• Proven track record of managing across multiple accounts and multiple media channels
• Ability to build relationships with client decision makers  
• Knowledge of media channels, performance and KPIs 
• Track record of growing and retaining assigned accounts 
• Strong communication and interpersonal skills, comfort interacting with and presenting with  client stakeholders on a regular basis 
• Trusted advisor: You maintain strategic relationships with client stakeholders, positioning  yourself as a trusted advisor while staying in tune to the client, knowing when to lean in.
• Inclusive collaborator: you are an active listener, advocate, influential communicator, and partner.  You understand others’ goals, objectives and challenges and work to successfully navigate them.  You lean in and offer support to your peers and leaders