Commercial Executive / CRM Administrator

<p>ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.</p><p>Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services: </p><ul><li> <strong>Our Team</strong> – Powered by people to keep data centres moving safely and securely. </li></ul><p>We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies. </p><ul><li> <strong>Our Services</strong> – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure. </li></ul><p>From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation. </p><p>ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward. </p><p><br/></p><p><strong>This Role</strong></p><ul> <li>Administration of Customer Relationship Management (CRM) system, ensuring that the customer database and communication records are up to date and clean. </li> <li>Acting as the 'super user' of the CRM platform (updating input fields, approvals, alerts, and notifications) </li> <li>Training other users in using the system to its maximum capability. </li> </ul><ul> <li>Support the commercial teams to meet the growth of the business and achieve revenue attainment and market development objectives, through providing trends and insights. </li> <li>Compile, analyse and report relevant sales data, collaborating with sales leadership to highlight anomalies in data inputs/output. </li> <li>Monitor key metrics and performance indicators related to customer success, providing regular reports and insights. </li> <li>Identify and recommend iterative process and workflow improvements in the CRM system. </li> <li>Ensure process adoption and compliance and identify opportunities for improvement in the process and systems to ensure greater sales development effectiveness and efficiency. </li> </ul><ul> <li>Point of contact for escalated issues, troubleshooting and problem-solving to find a straightforward resolution and, where necessary, refine processes to avoid recurrence. </li> <li>Data mining of historical records for new business opportunities. </li> <li>Leveraging platforms and marketing tools to generate leads, call lists, and opportunities for the sales team. </li> <li>Managing a pipeline of information from customer-facing teams throughout the business. </li> </ul><p><strong>Requirements</strong></p><p><strong>Role Requirements &amp; Responsibilities</strong> </p><ul> <li>At least two years' experience managing a CRM or information system and creating automated workflows. </li> <li>Experience with Microsoft Dynamics Sales, LinkedIn Sales Navigator, and Apollo.io would be advantageous. </li> <li>Experience in Sales Analytics, Sales Automation </li> </ul><ul> <li>Demonstrated success in driving customer success outcomes. </li> <li>Scale-up business experience and the ability to thrive in a fast-paced environment are highly desirable. </li> <li>Demonstrated proficiency in Microsoft Office and/or CRM Automation tools. </li> </ul><p><strong>Candidate Requirements</strong><br/></p><ul> <li>Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.</li> <li>Highly organized, detail-oriented, and able to manage multiple priorities effectively.</li> <li>Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.</li> <li>Highly proficient analytical and software skills aimed at data analysis and operational efficiency </li> </ul><p><strong>Benefits</strong></p><ul> <li>The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:</li> <li>Competitive market salary.</li> <li>Performance-based bonus.</li> <li>Opportunities for continuing professional development will also be provided.</li> <li>Company pension plan(varies by region, subject to local employment laws).</li> <li>Sports &amp; social club.</li> </ul>