Retail Operations Assistant Supervisor

Job Title

Retail Operations Assistant Supervisor

Job Description Summary

Haverford College invites applications for our full-time (40 hours per week), non-exempt, benefits-eligible Retail Operations Assistant Supervisor opportunity.

Job Description

Haverford Offers Great Benefits: The College offers a comprehensive benefits program that includes automatic 10% retirement contribution to your retirement account upon eligibility (no match required), a 50% tuition benefit for dependent children upon eligibility, 14 paid holidays (including the week before New Year’s Day off), Health Savings Account contribution of $700 for individuals and$1400 for families (no match required), affordable medical plans, and a beautiful arboretum campus with walking trail and easy public transportation access. Please visit the Benefits page (https://www.haverford.edu/human-resources/benefits) for more information.

Work Location: On-site, Haverford College Campus

About the Position
The Retail Operations Assistant Supervisor oversees the Library Café evening and weekend operation to ensure that all standards are met. The Retail Operations Assistant Supervisor also is responsible for managing operations in the absence of the Retail Operations Supervisor or Retail Operations Manager.

Primary Responsibilities

• Oversee the daily operations of the Library Cafe, including opening and closing procedures
• Supervise Library Café student workers
• Serve as supervisor in the Dining Center and the Coop during the summer and other academic (non-semester) breaks, overseeing the work of General Food Service Workers, as needed
• Welcome and greet guests in a friendly and professional manner
• Prepare and serve a variety of hot and cold beverages, such as coffees and teas
• Stock supplies
• Maintain a clean and organized work environment, ensuring compliance with health and safety regulations
• Address guest inquiries and complaints in a timely and efficient manner
• Assist in developing and implementing new menu items and promotions
• Collaborate with other departments, such as Catering and the Dining Center, to provide exceptional service to guests
• Adhere to College standards of quality and service, striving to exceed guest expectations at all times

Line of Report: The Assistant Retail Supervisor reports to the Retail Operations Manager.

Minimum Qualifications

• High school diploma or equivalent
• 1 year of supervisory experience in a coffee house or café restaurant
• Knowledge of coffee brewing techniques and preparation

Professional Competencies

• Effective communication and customer service skills
• Ability to prioritize tasks in a fast-paced environment
• Detail-oriented with strong organizational and time management skills
• Strong work ethic

Preferred Qualifications

• Previous supervisory experience in a coffee house or café restaurant in a college or university

We are aware that some people are less likely to apply for jobs unless they meet qualifications as described in the job advertisement. We are most interested in finding the best candidate for the job, and recognize that a successful candidate may come from a less traditional career trajectory, and have skills and abilities gained outside a classroom context, or an equivalent skill set. We encourage you to apply and share how you meet the position’s qualifications.

Special Requirements

• Serve Safe Certification or ability to obtain certification at the college’s expense within 3 months
• Aller-train Certification or ability to obtain certification at the college’s expense within 3 months
• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays
• Must be able to stand for extended periods and lift up to 25 pounds

To Apply: Interested applicants are invited to submit an application, to include a cover letter and resume, through Haverford College’s career website via Workday (no other form of application is accepted) by visiting https://haverford.wd1.myworkdayjobs.com/External/job/Haverford-Campus/Retail-Operations-Assistant-Supervisor_R997. The application deadline is