Senior Account Director, Client Services

 

Senior Director, Client Services  What You’ll DoAs our Senior Director, you will work autonomously to develop and build client relationships with our client organizations. Your main goal will be to increase visibility of our core capabilities and to demonstrate the strategic value Vaniam Group brings to our client partnerships. You will lead and mentor the junior account team, working to retain talent and guide our team to ensure it delivers value. A Day in the Life

Deliverables

• Oversee the development of proposals and tactical plans
• Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seek opportunities for further account development
• Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s)
• Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations
• Communicate and advocate for Vaniam Group point of view
• Ensure work is completed within budget by project
• Monitor fee performance to encourage/ensure account profitability
• Seek to optimize the agency’s services, processes, deliverables, and internal resources

 Client Responsibility

• Provide strong account leadership, effectively directing and motivating team members to accomplish desired goals and maintaining client expectations
• Solve client issues, independently moderating conflicts with significant complexity and political sensitivity
• Has thorough knowledge of client contract and procurement process and its implications

 Internal Responsibility

• Keep internal team informed of changes in client/competitive climate
• Staff, manage, and mentor account teams as well as effectively manage relationships upwards to senior management

 Business Development

• Seek opportunities to grow current accounts and new accounts connected with client
• Prepare and expertly present account forecasts
• Develop new Vaniam Group Product Offerings

Other duties may be assigned to help drive deliverables within this role. What You Must HaveEducation and Experience

• Bachelor's Degree
• Working knowledge of digital marketing

 Skills and Competencies

• Is flexible, adaptable, and “cool under pressure”
• Ability to work on a large variety of global and US projects across multiple accounts
• Results-oriented mindset with a commitment to accountability
• Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
• Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx, and/or Zoom
• Excellent oral and written communication skills
• Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
• Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
• Strong organizational skills and attention to detail
• Ability to retain and protect confidential client and company information

 Travel RequirementsTravel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected) The Team You’ll Work Closest WithYou will work closely with your direct team as well as your Executive Director. You will also be partnering with other departments within Vaniam Group such as Program Services and Project Management to accomplish perfect execution of Vaniam Group and client projects. Why You’ll Love Us 

• 100% remote environment with opportunities for local meetups
• Positive, diverse, and supportive culture
• Passionate about serving clients focused on cancer and blood diseases
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University
• Health benefits – medical, dental, vision 
• Generous parental leave benefit 
• Focused on your financial future with a 401(k) plan and company match
• Work-life balance and flexibility
• Flexible time off policy for rest and relaxation
• Volunteer time off for community involvement
• Emphasis on personal wellness 
• Virtual workout classes
• Discounts on tickets, events, hotels, childcare, groceries, etc
• Employee assistance programs 

Salary offers are based upon several factors including experience, education, skills, training, demonstrated