Commercial Business Operations Lead

As a rapidly expanding global company, we are in search of a Commercial Business Operations specialist to lead the Quote-to-Cash (Q2C) Strategy and transformation driving efficiency and improved productivity in the B2B Commercial Organization globally. You will have the opportunity to improve Quote-to-Cash processes that include quoting, contracts, pricing, deal desk, incentive programs, and credit & collections, as well as work closely with Finance to ensure connection to revenue recognition, SOX compliance and revenue reporting. The mission is to drive best-in-class end-to-end Q2C performance and improve the experience of our sellers, operators, partners and by reducing friction in the process and systems.

The Role:

The Commercial Business Operations Lead plays a critical role in the mission, by identifying the drivers of performance and under-performance and recommending strategies to address them. Collaborating with key cross functional partners throughout the company, including finance, regional business units, IT, this role will uncover key insights to drive crucial business process decisions and influence scalability.

This position is a global position and will report to the Head of Global B2B GTM and will be based the United States. Working across time zones will be necessary and some travel will be required.  

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• As subject matter expert, establish and manage the blueprint of process workflows that make up B2B quote to cash framework

• Primary business representative and leader  in all Business transformation projects that revolve around Quote2Cash including implementation of salesforce.com CPQ

• Partner with B2C Business Operations to ensure optimization of resource and tools across the sales business

• Work closely with the IT and Digital transformation team to provide technology requirements to meet transformation goals

• Be the source of truth for end-to-end Q2C metrics & measure the effectiveness of Q2C improvements delivered

• Analyze and present quote to cash metrics to key collaborators across the company

• Identify positive and negative drivers of performance and recommend performance improvement strategies

• Develop roadmap for data strategy for Q2C leveraging processes and key tools

• Collaborate with cross-functional business teams to help influence roadmaps and strategies related to key pillars of data processes

• Promote data literacy across the end-to-end process to ensure business partners leverage data for key decisions

Key Qualifications and Skills:

• 5+ yrs of experience in B2B Business Operations & Strategy and Data Insights

• Understanding of the consumer business and enterprise business and commercial models especially with multichannel and multi-tier models

• Quote-to-Cash domain expertise

• Analytical and strategic leadership skills with the strong ability to lead by influence to drive the team to get to the root cause of key process gaps and articulate possible strategies of improvements

• Committed to giving to continuous improvement with a passion for building processes/tools to make everyone more efficient and effective

• Experience in end-to-end data lifecycle management including data visualization, literacy, governance and building a proper strategy aligned to an enterprise

• Strong acumen in project management and deployment, and transformational change management leadership

• Consistent record of building unquestioning partner relationships across enterprises with varying backgrounds

• Self-starter with a high-degree of self-motivation

• Strong strategic thinking

• Strong business acumen and capable of big picture thinking

• Decisive and able to deal with ambiguity, and can adapt and embrace our fast paced, fluid environment guiding other team members through it

• Excellent communication skills, capable of adapting style to audience

• Fluency in English required

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house