Employee Success Business Partner Senior Director

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Employee Success (ES), our Human Resources organization, is made up of Recruiting, Employee Success Business Partners (ESBPs), Compensation & Benefits, People Operations, Talent Growth & Development, Employee Relations etc that work in partnership to continue to build Salesforce. Whether we are supporting a specific business unit’s ES needs, refining operations, or innovating in other areas using new technologies we interact and make business decisions based on core values embodied in our core values: Trust; Customer Success; Innovation; Equality; Sustainability
 

Role Description:

We are seeking a Sr. Director, Employee Success Business Partner (ESBP) to support senior leaders across Salesforce’s Technology & Product (T&P) organization. This role will provide full-spectrum HR business partnership, including organizational health, leadership effectiveness, talent strategy, employee engagement, manager and employee development, compensation planning, and support for major change initiatives.In this capacity, the Sr. Director will work closely with an EVP-level leader within T&P, advising on organizational design, scaling strategies, culture, retention, and workforce planning. The role will also contribute to AI- and analytics-enabled talent insights, and lead or support cross-organizational projects that require tight coordination across teams.The ideal candidate thrives in a complex, fast-moving, matrixed environment; brings strong analytical and executive-influencing skills; and has demonstrated experience navigating senior-level relationships in large-scale technology organizations.This role reports into the ESBP leader for Product & Platform Engineering and will be a key member of the broader T&P ESBP leadership team.

Your Impact:

• Strengthen the leadership team of each function by providing coaching and development to executives.

• Act as a change-agent as the ES organization grows with the goal of providing a world class customer and employee experience.

• Lead initiatives ranging from complex to highly complex where the impact is significant in supporting the client's needs. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), and employee/management development.

• Promote employee and organizational development including management development, succession planning, performance management programs, skills gap analysis, and career development.

• Partner with and between Centers of Excellence (COEs) to deliver seamless human resources processes and programs across the organization. Leverage all HR programs, policies, processes and systems.

• Provide client with data, findings, and recommendations of client organizations' "health" by assessing trends in performance, span of control, employee engagement, manager feedback, attrition and turnover, etc.

• Utilize our own technology like Agentforce to create a great employee experience throughout the entire employee life cycle.

Preferred Skills/Experience:

• Interpersonal skills and organizational agility: Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups. Ability to develop the trust of business executives and the support of the COEs. Demonstrated ability to drive major initiatives and influence stakeholders at all levels.

• Change management skills: Ability to add value through change management; help pivot the culture and improve overall effectiveness of the business and teams.

• Resiliency: A successful candidate must be resilient in building relationships with the business executives, exerting pressure when pressure may be needed, but also choosing their priorities carefully.

• Problem solving and critical thinking: Approach pr