Under the supervision of the North Central Director of Behavioral Health, the Outpatient Services Lead Manager provides administrative and Evidenced Based Practice (EBP) focused supervision to clinical supervisors and staff, and participates in administrative activities to support program and service delivery. In collaboration with the North Central Director of Behavioral Health, they will oversee and ensure that all outpatient behavioral health services provided are in line with the mission, vision, and strategic goals of Catholic Charities. In addition, the Outpatient Services Lead Manager collaborates with the Clinical Utilization Manager to ensure that high quality services are provided and participates in continuous quality improvement tasks. The Lead Outpatient Services Manager will also work in conjunction with other managers and Directors throughout the Catholic Charities network to ensure consistency in development and delivery of services and adherence to policy and procedure. This position directly supervises the clinical supervisors and service delivery of outpatient therapists, case managers, and New Journeys.

Responsibilities:

Outpatient program oversight

• Ensures that outpatient programs and staff meet all regulatory and statutory requirements per the WAC
• Oversees caseloads to ensure proper level of care assignment, that case management services are provided as indicated, and that outpatient service providers maintain 60% productivity
• Encourages and coaches staff in a manner consistent with the mission and vision of Catholic Charities
• Facilitates and attends clinical meetings
• Assists with the development and implementation of staff training consistent with the expectations and services provided in the outpatient programs
• Assists with audit preparation or corrective action implementation as needed

Hiring

• Assist in the hiring of outpatient behavioral health programs staff, coordinates appropriately with the North Central Director and Human Resources department to initiate hiring process
• Helps with recruitment and selection of clinical staff and supervisors or leads

Clinical supervision

• Assigns, supervises, and monitors clinical activities of assigned supervisees through individual and group supervision, review of clinical records, sitting in on sessions as applicable
• Provides EBP clinical (and administrative) supervision to assigned outpatient supervisors and clinical staff 
• Conducts 6 month and annual performance evaluation for supervisees
• Provides clinical supervision toward licensure for assigned staff
• Provides clinical supervisory back-up for outpatient services
• Ensures staff performance meets agency productivity and documentation requirements
• Develops and implements corrective action plans with staff to address performance issues, as indicated

Quality assurance

• Implements and maintains fidelity to evidence-based clinical practices and programs
• Participates in quality improvement activities with the Clinical Utilization Manager as required for all clinical supervisors
• Performs other duties as assigned