Council for the Homeless - Housing Specialist - Coordinated Entry

Description

Do you have experience working in a social service setting with people who are low income and/or homeless? Are you passionate about making a difference in the lives of individuals and families facing homelessness in Clark County? Do you thrive in a role that allows you to implement innovative solutions and work towards the goal of ending homelessness? If so, the Council for the Homeless (CFTH) is seeking a dedicated and compassionate Housing Specialist - Coordinated Entry to join our team and play a crucial role in transforming lives.

CFTH operates the Housing Solutions Center, our community’s one-stop access point for over 40 housing assistance programs, including emergency shelter, homelessness prevention, and programs designed for specific populations such as families or unaccompanied youth. The Housing Specialist – Coordinated Entry role works with individuals and families that are homeless throughout the coordinated entry process from initial assessment to diversion and/or housing placement. This role is primarily located at YWCA Safe Choice and is responsible for providing wraparound services and navigation support to participants currently at YWCA Safe Choice. This role is also co-located part-time at the Housing Solutions Center. This role works closely with partner agencies to complete appropriate referrals to housing programs, from identification of eligible participants, collection all documentation required for the referral, and finally providing the referral to the partner agency in line with program requirements.

Your skills and experience will support our mission as you:

• Use a client-centered, trauma-informed, supportive, nonjudgmental and empathetic approach with an equity lens when meeting with individuals and families who are homeless or at-risk of homelessness and provide the full array of housing options available to them to increase housing stability.
• Create, complete, and maintain accurate files and data entry when utilizing assessment tools to determine what programs the individual or family is eligible for and what programs would give that individual or family the best chance for long-term success.
• Maintain flexibility within a collaborative team to ensure that program structure meets the needs of the individuals and families experiencing homelessness within Clark County.
• Be informed and driven to implement program best practices and solutions that bring Clark County closer to ending homelessness while working in an environment with constantly changing priorities and roles without losing enthusiasm for the organization's mission.
• Work collaboratively with partnering agencies and government funders to ensure that all eligibility determinations are accurate and supporting documents satisfy the funding requirements for each program.
• Work collaboratively with community partners to advocate and educate the community about the value of Coordinated Assessment.

Pay and Benefits

• The starting salary for this position is $26.24 per hour. In compliance with the Equal Pay & Opportunities act, the full salary range for this position is $26.24 - $31.49 per hour.
• Bi-lingual pay differential.
• Full-time, non-exempt position working 40 hours per week, 8:30 am - 5:00 pm Monday - Friday. May be required to work a few hours on weekends and holidays when needed.
• 100% employer-paid medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee only.
• Benefits package also includes 9.03% paid into WA PERS by employer, 12 company paid holidays, and generous paid time off and separate sick time accrual.
• Meaningful work that addresses affordable housing and homelessness in our community.

Requirements

• At least two years’ experience working in a social service setting with people who are low income and/or homeless or equivalent.
• Experience developing and strengthening partnerships.
• Strong customer service, time management and interpersonal skills.
• Strong cultural awareness and humility.
• Proficient with Google Drive and Microsoft Office Suite, with strong computer skills.
• Ability to accept feedback as an opportunity to improve and excel.
• Experience with de-escalation and crisis intervention on the phone or in-person.
• Ability to remain empathetic, kind, and nonjudgmental regardless of the situation.
• Ability to work independently and well with others as a member of various teams.
• Willing to work in an environment with constantly changing priorities and roles without losing enthusiasm for the organization mission.
• Exhibit strong initiative and organizational skills.

Preferred Experience

• Self-identified lived experience of homelessne