IT Product Owner, Senior

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview

The IT Product Owner Sr role will be a team member within MF Technology Operations, Service Delivery and Infrastructure team, support Freddie Mac's Multifamily Division. This role will support the delivery of MF application and environment stability and availability, delivery issue resolution, business process, data and technology solutions for operational business processing and timely internal and external user issue resolution.

Our Impact

Freddie Mac’s Multifamily Line of Business thrives on being the first movers across the Freddie Mac organization when it comes to paving the way for innovation and corporate responsibility.  We pride ourselves in being first in adopting new policies, procedures, technology, and corporate scorecard mandates with the top-notch team of leaders and individuals that work for this Division.

Your Impact

You are critical to the success of our MF Technology department, working within the Operations, Infrastructure and Service Delivery function in a horizontal capacity, to include across MF Architecture, Development, Program Enablement, Product teams, internal and external business users to deliver operational business process solutions as part of overall technology delivery, enhance application operational availability, stability, issue and incident resolution. 

• Analyze, develop, and implement solutions for process improvements, troubleshooting, production support, production operations, and configuration management.

• Work on issues where analysis of situations, data or documentation requires an in-depth knowledge of organizational and project objectives.

• Capture, update, and simplify production support resolution activities, production operations processes, use of tools & capabilities for sustainability & applicability.

• Build practices, processes, and communication channels across departments to enhance application and operational controls compliance, including awareness, daily practice integration, evidence collection, successful completion, complexity reduction, and resource utilization.

• Develop resolutions to complex problems that require the frequent use of ingenuity and creativity.

• Serve as the organization spokesperson on specialized projects or programs as applicable.

• Act as advocate for business and customers using Multifamily applications and tools to ensure delivery of timely, responsive, and customer focused solutions to issues, requirements, and processes.

Qualifications

• A minimum of 5 -7 years of professional experience

• College Degree or equivalent experience; advanced studies/degree preferred

• A successful candidate will have demonstrated both organizational excellence and a deep empathy for relationship building

• You will understand how to influence to drive change and move the organization forward

• Highly organized and thoughtful communication

• Experience working with a team in a fast-paced setting

• Superior time management, task management, customer service, flexibility, attention to detail, and written and verbal communication skills

• Experience translating vision into strategy and operationalizing it

• Collaborator and Influencer: Ability to create partnerships, build trust, influence and foster relationships with a diverse set of teams in order to drive strategy and programs

• Driving Results: Builds organizational capabilities, identifies metrics for success and evaluates programs against them

• Problem Solver: Experience taking complex problems and creating a framework or solution that can be applied across different functions/domains to allow for easier navigation of Freddie Mac

Keys to Success in this Role

• Collaborative demeanor

• Strive to be innovative

• Attention to detail

• Ability to communicate up and downstream and at all levels

• Strong business process and analysis skill

• Customer focus

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic