Manager Sales Engineer - Mass Markets

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Manager Sales Engineer - Mass Markets provides the first level of supervision for a staff of Sales Engineers and oversees their activities to ensure that the company and customers are provided with the best technical sales support and expertise. Provides support and provides coaching for staff to meet customers’ current and emerging communication needs. Supports sales acquisition of new customers and helps increase account penetration into the existing customer base by supporting the team to deliver innovative and creative technical design and represent the company solutions to prospects. Influences process improvement initiatives by removing barriers and modifying or enhancing current processes.

Location and Schedule

• This is a Work From Home position in Arizona or Colorado
• There is a 30% travel expectation to territories within the states listed above.

The Main Responsibilities

• Builds a high performing team, hires and retains the right talent in the right roles, sets goals, delegates work, holds reports accountable, and develops and empowers direct reports to make decisions and take action. Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change, provides timely information, communicates context for business decisions, recognizes accomplishments and fosters teamwork and collaboration.
• Develops and ensures attainment of new sales and margin growth for strategic accounts which contribute to the company’s bottom line through increasing revenue to meet or exceed company revenue and market share objectives on a monthly, quarterly, and annual basis.
• Develops and implements long-term product strategy with sales management to ensure existing and potential customers are provided with options and enhancements to their existing network.
• Monitor and coach team to complete required tasks accurately and within the established timelines. Recommends process improvement initiatives.
• Coordinates and directs the preparation and presentation of technical proposals to customers and provides leadership and technical guidance to staff and customer technical staff to ensure full understanding of how the company's services will best meet the customer’s needs.
• Provides technical guidance to Sales Engineers as well as internal and external customers as needed in the development and implementation of technical customer solutions and removes barriers to enhance the customer experience.
• Collaborates with the account team to verify the accuracy of data for each opportunity within the sales pipeline.
   

What We Look For in a Candidate

• Overall knowledge of internal network and competitive voice, data, internet applications, and technologies is required.
• In-depth knowledge of technical terminology related to company products and services.
• Working knowledge of communications and Fiber equipment such as ONT’s, Residential Gateways, Wireless Access point’s, Data Switches, etc.
• Strong leadership and interpersonal skills.
• Must have demonstrated ability to communicate, influence, and build relationships with C-level executives.
• Deep and wide technical knowledge around engineering life-cycle (from estimation through implementation).
• Operational understanding of telecommunications ordering, provisioning, and billing processes.
• Exceptional strategic planning and account management skills are required.
• Experience in consultative sales techniques and account planning.
• Ability to multi-task and work multiple projects simultaneously.
• Able to travel as needed (Approx. 30%).
• Security clearance may be required