Senior Account Supervisor, Social Impact + Sustainability

Edelman believes that business has an opportunity, and responsibility, to deliver both economic and societal benefits. Today’s consumers, more than ever before, expect – and demand – of companies that they lead with purpose, that they stand for something bigger. Which is why we partner with our clients to put sustainability and ESG at the heart of business and brand. Not bolted on, but built-in, beyond reputation and risk management, to leadership and growth. From leading brands and companies to cutting-edge nonprofits, Edelman helps our clients drive meaningful change to positively impact their business, consumers and the world –through sustainability, ESG, brand purpose, corporate citizenship, reporting, and more.    Edelman Social Impact & Sustainability team has an exciting opportunity for a Senior Account Supervisor. This position will play a key role on our Social Impact & Sustainability team, focusing on communications strategy, planning, advisory services, stakeholder engagement, outreach and new business development, with clients spanning sectors such as technology, agriculture, clean energy, finance, and food.   Responsibilities: The Senior Account Supervisor (SAS) is responsible for managing teams’ client service performance. The SAS should understand Edelman’s variety of approaches and capabilities, be able to recommend appropriate and effective strategies and tactics to clients and lead teams on project implementation. Expected competencies include:

Client and Project Oversight:

• Leads planning, development and management of comprehensive integrated communications programs for diverse client rosters, including Fortune 500 companies, financial institutions, Governments, NGOs, and philanthropies.
• Oversees client strategies, advisory service engagements, and stakeholder relations   
• Develop frameworks, programs, and partnerships to build authentic and measurable corporate sustainability and ESG programs.
• Oversees account teams as project manager, driving work quality and operational performance, ensuring deadline adherence, reaction and preparation to navigate industry trends, and ensuring plan execution maps to client objectives within budget.
• Builds strong relationships with clients, supporting or serving as day-to-day lead across workstreams.
• Provides strategic counsel on sustainability strategy and communications in real time as well as ongoing to clients. Climate-specific experience including decarbonization strategy, renewable energy, climate finance, nature and biodiversity   and ocean/plastic recycling issues is preferred.
• Versed in sustainability, ESG and impact domains to help clients navigate landscape and drive purpose inside and outside their businesses.
• Connects and builds relationships between third-party organizations and thought leaders and internal business partners to meet client needs.
• Delivers high-quality, internal and external communications deliverables, including research and analysis, memos and written recommendations.
• Sets and leads media relations strategy, including outreach plan creation, executive thought-leadership planning, drafting of materials, event management, growth of contact network and effective pitching and training of spokespersons on speeches and presentations.
• Serves as ESG and sustainability subject matter expert; understanding and incorporating trends and resource to other Edelman account teams.
• Demonstrates influence with clients and other stakeholders, selling in ideas, approaches and new services.
• Understands client’s business and industry, addresses client issues thoughtfully, respectfully, and effectively.

Team Management:

• Supervises staff by organizing, motivating, coaching, consistently providing actionable feedback, and holding team members accountable, as well as participating in regular and annual performance reviews.
• Sets achievable goals and tasks for direct reports; delegate opportunities and provide resources for staff to meet their goals; consistently measure and reward goal achievement.
• Resolves conflicts thoughtfully as they arise with respect and diplomacy.

Other:

• Drives business growth through introducing clients to new capabilities, building a network of industry contacts and participating in relevant professional organizations; aid in new business research and proposal preparation.
• Initiates new business process, including identifying new business opportunities and helping lead the RFP response process.
• Demonstrates behavior consistent with Edelman’s values (Relentless Pursuit of Excellence, Freedom to be Constantly Curious, Courage to do the Right Thing) and Code of Ethics and Business Conduct.
• Demonstrates an expert-level understand